Web Service command updateReviewItems does not allow only comments for review items to be changed in RSA Identity Governance & Lifecycle
Originally Published: 2020-09-30
Article Number
Applies To
RSA Version/Condition: 7.2.x,7.1.x
Issue
Review item comments may be updated in the Review through the console without error.
For example, the following Web Service command to add only a comment.
<Review> <ReviewResultName>Review-Result-Name</ReviewResultName> <SignOff>false</SignOff> <ReviewItemChange comments="Adding Only Comment for this Entitlement"> <RevieweeUserId>TestUser</RevieweeUserId> <Entitlement resource="Group" action = "Add" business-source="Perforce"/> </ReviewItemChange> </Review>
Generates the following error response.
412 Precondition Failed <html><head><title>Error</title></head><body> Status=Failure. None of the 1 review components could be updated. Status for Review Item (TestUser-Group)=Failure (State specified should be one of [Maintain, revoke, none]
Cause
Resolution
When this option is set to true, only the comments will be updated for the review items, the state will not get affected (Just like adding comments from UI).
Also, comments will be updated only when the comments being added are not found already as part of the existing review comments.
<Review> <ReviewResultName>value</ReviewResultName> <UpdateCommentsOnly>true<UpdateCommentsOnly> <SignOff>false</SignOff> <ReviewItemChange state="revoke" comments="value"> <RevieweeUserId>value</RevieweeUserId> <Entitlement resource="value" action = "value" business-source="value"/> </ReviewItemChange> </Review>
Notes
Related Articles
Workflow variable does not resolve when used in escalation workflow in RSA Identity Governance and Lifecycle Number of Views RSA Via Lifecycle and Governance Salesforce Account Data Collector does not allow configuration without a "Security Token" Number of Views Comments from a reassigned review Item are not displaying in email in RSA Via Lifecycle and Governance Number of Views UI shows duplicate entries for the same comment on Review Item Comments and History page in RSA Governance & Lifecycle Number of Views Allow a User to Authenticate Without an RSA SecurID PIN Number of Views
Trending Articles
Troubleshooting RSA SecurID Access Identity Router to RSA Authentication Manager test connection failures RSA SecurID Software Token 5.0.2 Downloads for Microsoft Windows RSA Authentication Manager 8.9 Release Notes (January 2026) Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory RSA Authentication Manager 8.8 Setup and Configuration Guide
Don't see what you're looking for?
