Inconsistent or failed DNS name resolution by RSA SecurID Access Identity Router
Originally Published: 2019-03-29
Article Number
Applies To
Issue
- Name resolution by Identity Router is failing inconsistently.
- Running nslookup fails when not specifying nameserver, but may succeed if a particular nameserver is specified.
- If the Identity Router is configured to communicate with Authentication Manager there may be errors in the symplified.log similar to:
Unable to resolve the Host:<AM_FULLY_QUALIFIED_HOSTNAME>, ignoring it
Note: An IDR to Authentication Manager test may also fail under these conditions.
Cause
Resolution
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