Initial Troubleshooting Steps for CProfileUpdater Not Working in RSA Web Threat Detection
Originally Published: 2017-01-24
Article Number
Applies To
RSA Product/Service Type: Forensics
RSA Version/Condition: 5.0 - 6.2
Issue
Explanation:
The CProfileUpdater is responsible for writing user and IP data to a Cassandra database to enable the determination of the start and endpoint of a session. This in turn helps the Forensics worker to better understand other Forensics information regarding a User or IP or Incident or Alert.
Tasks
2. Determine when the issue started.
3. If it seems that the messages are all dropping at a single point in time with no change, and all the other parameters have dropped to zero, then have the Customer stop CProfileUpdater,stop Cassandra in Scout, and start them both up again.
4. Look for a response in the CProfile Timeline in the Forensics User interface(FUI)
Resolution
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