Intercom - SecurID Access Implementation Guide
Certified: Nov 30, 2021
Solution Summary
Use Case
When integrated, end users must authenticate with SecurID Access to sign in. can integrate using SSO Agent or Relying Party.
Integration Types
SSO Agent integrations use SAML 2.0 technologies to direct users’ web browsers to Cloud Authentication Service for authentication. SSO Agents also provide Single Sign-On to other applications using the SecurID Access Application Portal.
Relying party integrations use SAML 2.0 to direct users’ web browsers to Cloud Authentication Service for authentication.
Supported Features
This section shows all of the supported features by integration type and by SecurID Access component. Use this information to determine which integration type and which SecurID Access component your deployment will use. The next section in this guide contains the steps to integrate SecurID Access with Intercom for each integration type.
Intercom Integration with SecurID Access Cloud Authentication Service
| Authentication Methods |
Authentication API |
RADIUS |
Relying Party |
SSO Agent SAML |
SSO Agent HFED |
|---|---|---|---|---|---|
| RSA SecurID | - | - | ✔ | ✔ | - |
| LDAP Password | - | - | ✔ | ✔ | - |
| Authenticate Approve | - | - | ✔ | ✔ | - |
| Authenticate Tokencode | - | - | ✔ | ✔ | - |
| Device Biometrics | - | - | ✔ | ✔ | - |
| SMS Tokencode | - | - | ✔ | ✔ | - |
| Voice Tokencode | - | - | ✔ | ✔ | - |
| FIDO Token | n/a | n/a | ✔ | ✔ | - |
| Identity Assurance | - | - | ✔ | ✔ |
Intercom Integration with SecurID Access Authentication Manager
| Authentication Methods |
Authentication API | RADIUS | Authentication Agent |
|---|---|---|---|
| RSA SecurID | - | - | - |
| On-Demand Authentication | - | - | - |
| Risk-Based Authentication | n/a | - | - |
| ✔ | Supported |
| - | Not supported |
| n/t | Not yet tested or documented, but may be possible. |
| n/a | Not applicable |
Configuration Summary
Intercom is a sales, marketing and support solution platform that acquires, engages and supports customers through its bot-based algorithm, targeted emails, push and in-app messages, and an integrated help desk.
The following links provide instructions on how to integrate Intercom with SecurID Access.
This document is not intended to suggest optimum installations or configurations. It assumes that the reader has both working knowledge of all products involved, and the ability to perform the tasks outlined in this section. Administrators should have access to the product documentation for all products in order to install the required components. All SecurID Access and Intercom components must be installed and working prior to the integration.
Integration Configuration
Certification Details
Date of testing: Nov 30, 2021
SecurID Access Cloud Authentication Service
Intercom
Known Issues
No known issues.
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