Intermittent SSL Exceptions with fatal alert from SOAP calls in Authentication Manager 8.4 Patch 9
Originally Published: 2021-02-24
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.4.0 P1-9
O/S Version: SUSE Linux 12
Issue
com.rsa.common.SystemException: Unexpected remote exception from SOAP call: javax.net.ssl.SSLException: Received fatal alert: internal_error
at com.rsa.webservice.SOAPCommandTarget.makeSystemException(SOAPCommandTarget.java:189)
at com.rsa.webservice.SOAPCommandTarget.remoteMethod(SOAPCommandTarget.java:178)
at com.rsa.webservice.SOAPCommandTarget.executeCommand(SOAPCommandTarget.java:138)
at com.rsa.command.DelegatingCommandTarget.executeCommand(DelegatingCommandTarget.java:66)
at com.rsa.authn.AuthenticatedTargetImpl$1.run(AuthenticatedTargetImpl.java:118)
at com.rsa.authn.AuthenticatedTargetImpl$1.run(AuthenticatedTargetImpl.java:1)
at com.rsa.ims.security.spi.SimpleSecurityContextImpl.doAs(SimpleSecurityContextImpl.java:113)
at com.rsa.security.SecurityContext.doAs(SecurityContext.java:439)
at com.rsa.authn.AuthenticatedTargetImpl.executeCommand(AuthenticatedTargetImpl.java:122)
at com.rsa.command.TargetableCommand.execute(TargetableCommand.java:297)
at com.rsa.registry.GetSiteStatusCommand.execute(GetSiteStatusCommand.java:174)
at com.rsa.command.ConnectionFactory$ConnectionImpl.executeCommand(ConnectionFactory.java:732)
at ms.sec.securid.connection.BasicAuthAMConnection.executeCommand(BasicAuthAMConnection.java:67)
at ms.sec.securid.connection.CommandRunner.execute(CommandRunner.java:62)
at ms.sec.securid.connection.AuthenticationManagerServerContext.execute(AuthenticationManagerServerContext.java:58)
at ms.sec.securid.connection.ServerContextTest.test2(ServerContextTest.java:90)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.junit.runners.model.FrameworkMethod$1.runReflectiveCall(FrameworkMethod.java:50)
at org.junit.internal.runners.model.ReflectiveCallable.run(ReflectiveCallable.java:12)
at org.junit.runners.model.FrameworkMethod.invokeExplosively(FrameworkMethod.java:47)
at org.junit.internal.runners.statements.InvokeMethod.evaluate(InvokeMethod.java:17)
at org.junit.internal.runners.statements.RunBefores.evaluate(RunBefores.java:26)
at org.junit.rules.ExpectedException$ExpectedExceptionStatement.evaluate(ExpectedException.java:239)
at org.junit.rules.RunRules.evaluate(RunRules.java:20)
at org.junit.runners.ParentRunner.runLeaf(ParentRunner.java:325)
at org.junit.runners.BlockJUnit4ClassRunner.runChild(BlockJUnit4ClassRunner.java:78)
at org.junit.runners.BlockJUnit4ClassRunner.runChild(BlockJUnit4ClassRunner.java:57)
at org.junit.runners.ParentRunner$3.run(ParentRunner.java:290)
at org.junit.runners.ParentRunner$1.schedule(ParentRunner.java:71)
at org.junit.runners.ParentRunner.runChildren(ParentRunner.java:288)
at org.junit.runners.ParentRunner.access$000(ParentRunner.java:58)
at org.junit.runners.ParentRunner$2.evaluate(ParentRunner.java:268)
at org.junit.runners.ParentRunner.run(ParentRunner.java:363)
at org.junit.runner.JUnitCore.run(JUnitCore.java:137)
at com.intellij.junit4.JUnit4IdeaTestRunner.startRunnerWithArgs(JUnit4IdeaTestRunner.java:68)
at com.intellij.rt.execution.junit.IdeaTestRunner$Repeater.startRunnerWithArgs(IdeaTestRunner.java:47)
at com.intellij.rt.execution.junit.JUnitStarter.prepareStreamsAndStart(JUnitStarter.java:242)
at com.intellij.rt.execution.junit.JUnitStarter.main(JUnitStarter.java:70)
Caused by: javax.net.ssl.SSLException: Received fatal alert: internal_error
at sun.security.ssl.Alerts.getSSLException(Alerts.java:208)
at sun.security.ssl.Alerts.getSSLException(Alerts.java:154)
at sun.security.ssl.SSLSocketImpl.recvAlert(SSLSocketImpl.java:2020)
at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1127)
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1367)
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1395)
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1379)
at org.apache.axis.components.net.JSSESocketFactory.create(JSSESocketFactory.java:186)
at org.apache.axis.transport.http.HTTPSender.getSocket(HTTPSender.java:191)
at org.apache.axis.transport.http.HTTPSender.writeToSocket(HTTPSender.java:404)
at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:138)
at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
at org.apache.axis.client.AxisClient.invoke(AxisClient.java:165)
at org.apache.axis.client.Call.invokeEngine(Call.java:2784)
at org.apache.axis.client.Call.invoke(Call.java:2767)
at org.apache.axis.client.Call.invoke(Call.java:2443)
at org.apache.axis.client.Call.invoke(Call.java:2366)
at org.apache.axis.client.Call.invoke(Call.java:1812)
at com.rsa.webservice.SOAPCommandTarget.remoteMethod(SOAPCommandTarget.java:170)
... 39 more
at com.rsa.webservice.SOAPCommandTarget.makeSystemException(SOAPCommandTarget.java:189)
at com.rsa.webservice.SOAPCommandTarget.remoteMethod(SOAPCommandTarget.java:178)
at com.rsa.webservice.SOAPCommandTarget.executeCommand(SOAPCommandTarget.java:138)
at com.rsa.command.DelegatingCommandTarget.executeCommand(DelegatingCommandTarget.java:66)
at com.rsa.authn.AuthenticatedTargetImpl$1.run(AuthenticatedTargetImpl.java:118)
at com.rsa.authn.AuthenticatedTargetImpl$1.run(AuthenticatedTargetImpl.java:1)
at com.rsa.ims.security.spi.SimpleSecurityContextImpl.doAs(SimpleSecurityContextImpl.java:113)
at com.rsa.security.SecurityContext.doAs(SecurityContext.java:439)
at com.rsa.authn.AuthenticatedTargetImpl.executeCommand(AuthenticatedTargetImpl.java:122)
at com.rsa.command.TargetableCommand.execute(TargetableCommand.java:297)
at com.rsa.registry.GetSiteStatusCommand.execute(GetSiteStatusCommand.java:174)
at com.rsa.command.ConnectionFactory$ConnectionImpl.executeCommand(ConnectionFactory.java:732)
at ms.sec.securid.connection.BasicAuthAMConnection.executeCommand(BasicAuthAMConnection.java:67)
at ms.sec.securid.connection.CommandRunner.execute(CommandRunner.java:62)
at ms.sec.securid.connection.AuthenticationManagerServerContext.execute(AuthenticationManagerServerContext.java:58)
at ms.sec.securid.connection.ServerContextTest.test2(ServerContextTest.java:90)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.junit.runners.model.FrameworkMethod$1.runReflectiveCall(FrameworkMethod.java:50)
at org.junit.internal.runners.model.ReflectiveCallable.run(ReflectiveCallable.java:12)
at org.junit.runners.model.FrameworkMethod.invokeExplosively(FrameworkMethod.java:47)
at org.junit.internal.runners.statements.InvokeMethod.evaluate(InvokeMethod.java:17)
at org.junit.internal.runners.statements.RunBefores.evaluate(RunBefores.java:26)
at org.junit.rules.ExpectedException$ExpectedExceptionStatement.evaluate(ExpectedException.java:239)
at org.junit.rules.RunRules.evaluate(RunRules.java:20)
at org.junit.runners.ParentRunner.runLeaf(ParentRunner.java:325)
at org.junit.runners.BlockJUnit4ClassRunner.runChild(BlockJUnit4ClassRunner.java:78)
at org.junit.runners.BlockJUnit4ClassRunner.runChild(BlockJUnit4ClassRunner.java:57)
at org.junit.runners.ParentRunner$3.run(ParentRunner.java:290)
at org.junit.runners.ParentRunner$1.schedule(ParentRunner.java:71)
at org.junit.runners.ParentRunner.runChildren(ParentRunner.java:288)
at org.junit.runners.ParentRunner.access$000(ParentRunner.java:58)
at org.junit.runners.ParentRunner$2.evaluate(ParentRunner.java:268)
at org.junit.runners.ParentRunner.run(ParentRunner.java:363)
at org.junit.runner.JUnitCore.run(JUnitCore.java:137)
at com.intellij.junit4.JUnit4IdeaTestRunner.startRunnerWithArgs(JUnit4IdeaTestRunner.java:68)
at com.intellij.rt.execution.junit.IdeaTestRunner$Repeater.startRunnerWithArgs(IdeaTestRunner.java:47)
at com.intellij.rt.execution.junit.JUnitStarter.prepareStreamsAndStart(JUnitStarter.java:242)
at com.intellij.rt.execution.junit.JUnitStarter.main(JUnitStarter.java:70)
Caused by: javax.net.ssl.SSLException: Received fatal alert: internal_error
at sun.security.ssl.Alerts.getSSLException(Alerts.java:208)
at sun.security.ssl.Alerts.getSSLException(Alerts.java:154)
at sun.security.ssl.SSLSocketImpl.recvAlert(SSLSocketImpl.java:2020)
at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1127)
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1367)
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1395)
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1379)
at org.apache.axis.components.net.JSSESocketFactory.create(JSSESocketFactory.java:186)
at org.apache.axis.transport.http.HTTPSender.getSocket(HTTPSender.java:191)
at org.apache.axis.transport.http.HTTPSender.writeToSocket(HTTPSender.java:404)
at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:138)
at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
at org.apache.axis.client.AxisClient.invoke(AxisClient.java:165)
at org.apache.axis.client.Call.invokeEngine(Call.java:2784)
at org.apache.axis.client.Call.invoke(Call.java:2767)
at org.apache.axis.client.Call.invoke(Call.java:2443)
at org.apache.axis.client.Call.invoke(Call.java:2366)
at org.apache.axis.client.Call.invoke(Call.java:1812)
at com.rsa.webservice.SOAPCommandTarget.remoteMethod(SOAPCommandTarget.java:170)
... 39 more
The above errors do not appear in AM 8.3 and occur only in AM 8.4 patch 1 -9.
Resolution
Contact RSA Customer Support to obtain the hotfix for the defect AM-37058.
Related Articles
SSL write error error:14095412:SSL routines:SSL3_READ_BYTES:sslv3 alert bad certificate 77Number of Views RSA Announces the Availability of SecurID Governance and Lifecycle 7.5.2 Patch 9 27Number of Views Creating an alert view 3Number of Views Database ID Mismatch being reported in the alert log for RSA Identity Governance & Lifecycle 41Number of Views Connecting to database gives error: "sslv3 alert handshake failure" 83Number of Views
Trending Articles
Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory RSA Authentication Manager 8.9 Release Notes (January 2026) Artifacts to gather in RSA Identity Governance & Lifecycle RSA Governance & Lifecycle 8.0.0 Administrators Guide RSA Governance & Lifecycle 8.0.0 Installation Guide
Don't see what you're looking for?