Internal database user(s) cannot be enrolled for the Cloud Authentication Service on RSA Authentication Manager 8.4 for RSA SecurID Authenticate invitation
Originally Published: 2019-12-23
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.4 patch 4 and above
Issue
- RSA Authentication Manager is connected to the Cloud Authentication Service successfully.
- An attempt to send an RSA SecurID Authenticate invitation to users throws the following error:
Internal database user(s) cannot be enrolled for the Cloud Authentication Service.
Cause
The error happens when an invitation is sent to a user who lives in the internal database.
Resolution
For details on RSA Authentication Manager identity source requirements, see Authentication Manager Version Support.
Notes
Connect RSA Authentication Manager to the Cloud Authentication Service
Send an RSA SecurID Authenticate Invitation to Users
