Log Artifact zip file fails to generate in RSA Governance & Lifecycle
Article Number
Applies To
- SecurID Governance & Lifecycle 7.5.2
- RSA Identity Governance & Lifecycle 7.5.0
- RSA Identity Governance & Lifecycle 7.2.x
Issue
The following error is being logged in the aveksaServer.log:
05/30/2022 09:53:09.232 ERROR (LogArtifactJob) [com.aveksa.gui.pages.admin.downloadLogs.LogArtifactJob] Error while executing log artifact job, java.io.IOException: No such file or directory
The log artifact generation log stop at Telemetry Logs, as seen in the log file /home/oracle/CollectedLogs/LogArtifactSummary.log:
Informational messages reported during this run: Gathering ACM Logs (Start: 8/1/22 10:33 AM) Gathering ACM Logs (Stop: 8/1/22 10:33 AM) Gathering Aveksa Server Logs (Start: 8/1/22 10:33 AM) Gathering Aveksa Server Logs (Stop: 8/1/22 10:33 AM) Gathering AFX Logs (Start: 8/1/22 10:33 AM) Gathering AFX Logs (Stop: 8/1/22 10:33 AM) Gathering Migration Logs (Start: 8/1/22 10:33 AM) Gathering Migration Logs (Stop: 8/1/22 10:33 AM) Gathering Patch Logs (Start: 8/1/22 10:33 AM) Gathering Patch Logs (Stop: 8/1/22 10:33 AM) Gathering Oracle Logs (Start: 8/1/22 10:33 AM) Gathering Oracle Logs (Stop: 8/1/22 10:33 AM) Gathering ASR Report (Start: 8/1/22 10:33 AM) Gathering ASR Report (Stop: 8/1/22 10:34 AM) Gathering Telemetry Logs (Start: 8/1/22 10:34 AM)
Cause
Resolution
- SecurID Governance & Lifecycle 7.5.2 P06
Workaround
- Go to the UI > Admin > System > Settings, Click Edit
- Scroll to the Environment section, and edit Customer Name value to remove the forward slash "/"
- Click OK to save the change
