Unable to generate Log Artifact Zip file on WebSphere and WebLogic implementations of RSA Identity Governance & Lifecycle
4 years ago
Originally Published: 2021-04-30
Article Number
000043183
Applies To
RSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.1, 7.2.0, 7.2.1, 7.5.0
Platform/Application Server: WebSphere, WebLogic
Issue

Log Artifact Zip file (Admin > Diagnostics > Log Artifact > Generate Zip File) fails to generate on WebSphere and WebLogic deployments of RSA Identity Governance & Lifecycle.

One of the following errors may be logged in the aveksaserver.log file:

12/03/2019 12:56:35.259 ERROR (LogArtifactJob) [com.aveksa.gui.pages.admin.downloadLogs.LogArtifactJob] Insufficient Disc space on server. Cannot run the Job.
Or 
03/13/2020 08:52:28.102 ERROR (LogArtifactJob) [SystemErr] Exception in thread "LogArtifactJob"
Cause
This is a known issue in WebSphere and WebLogic deployments of RSA Identity Governance & Lifecycle in the following versions:
  • RSA Identity Governance & Lifecycle 7.1.1
  • RSA Identity Governance & Lifecycle 7.2.0
  • RSA Identity Governance & Lifecycle 7.2.1
  • RSA Identity Governance & Lifecycle 7.5.0
This issue may occur if the logging is started before the location of the log files directory is initiated in code.  It may also occur where the configured log file directory is not writable. 
Resolution
This issue is resolved in the following patches:
  • RSA Identity Governance & Lifecycle 7.2.0 P09
  • RSA Identity Governance & Lifecycle 7.2.1 P04
  • RSA Identity Governance & Lifecycle 7.5.0 P01
This patch includes a new reference to the existing application server environment variable "log.dir".  After applying the patch you must define the parameter log.dir in WebSphere/WebLogic application server, and set its value to the folder path for the logs. Ensure that the directory path is writable by the application server.  For example:

WebSphere application server configuration:
From the WebSphere console:
1. Go to Application Servers and click on your Server name.
2. Select Process Definition under Server Infrastructure.
3. On the right, under Additional Properties click Java Virtual Machine.
4. On the right, click on Custom Properties and click New.
5. As Name, enter log.dir and as Value, add the location of the log folder.
6. Press Apply and OK and verify the setting on the summary page.

WebLogic application server configuration:
From the WebLogic Administration Console:
1. Click Environment > Servers > Select server.
2. Click Configuration tab > Server Start tab.
3. Add the startup setting -log.dir=<directory path for logging> to the Arguments field
Notes
See the following KB article for a similar issue with the WorkPoint.log file:

000037307 - WorkPoint.log and heap dumps are written to the Linux root directory ( / ) on WebSphere and WebLogic implementations of RSA Identity Governance & Lifecycle

Related Articles

Trending Articles

Don't see what you're looking for?