Manager Name is not adding which is in CSV form

3 years ago

Originally Published: 2019-08-29

Article Number

000041455

Applies To

RSA Product Set: Identity Governance and Lifecycle
RSA Product/Service Type: Enterprise Software
RSA Version/Condition: 7.1.0

Issue

Manager Name is not adding which is in CSV form.

Cause

This is by design.

Workaround

As discussed, manager account need to exist in AD in order to set the user account as manager. This is by design in AD and we confirmed this behavior by testing the user that has account vs that does not have an account in AD (users collected from CSV file). You can add a solution to the custom workflow in order to check if the user selected as a manager in the form has an account in AD and provision that first before setting that account as a manager and then provision the new user account.

Another option would be to first provision the accounts in AD, for ALL users that are collected from the CSV file using the AFX Connector.

As per your confirmation, I will proceed with closing this case.

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