Misleading Unsuccessful Authentication Display
Originally Published: 2015-06-08
Last Modified: 2023-10-06
Article Number
000067354
Applies To
Via Access 1.0
Issue
If for example, the policy is set to Token OR SecurID and the user has not installed and registered their Via app the below message will be seen.

User-added image
Resolution
Just click OK on the error message and you will be prompted for the next auth method (SecurID in this case).

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