Modification of the LDAP identity source failed with an Error "Unexpected error during command com.rsa.admin.UpdateIdentitySourceCommand execution"

2 years ago

Article Number

000072085

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x

Issue

When the operations console admin tries to change the LDAP configurations in the operations console and save these changes, an error is prompted "Unexpected error during command com.rsa.admin.UpdateIdentitySourceCommand execution."
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Cause

The underlying reason for the issue could not be identified.

Resolution

1. Flush the Cache from the Operations console. By accessing the RSA AM Operations console > Maintenance > Flush Cache > If prompted, enter your Super Admin User ID and password, and click OK > Under Flush Cache > Select Flush all cache objects to flush all the caches, and click Flush.

2. Schedule a cleanup to remove any residual data in the RSA AM database regarding this AD.

3. Reboot the RSA AM Primary server RSA AM Operations console > Maintenance > Reboot Appliance > choose "Yes, reboot the appliance" > click on "Reboot".

4. Try to change the configurations again to make sure there is nothing stuck in the RSA AM Primary Server.
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