Unexpected error during command com.rsa.ucm.request.CompleteWorkflowRequestActionsCommand execution when approving token requested via RSA Authentication-Manager Self-Service Console

2 years ago

Originally Published: 2018-09-13

Article Number

000041273

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x

Issue

When an RSA administrator logs into the Security Console and tries to approve a token requested by a user via Self-Service Console, the following error is seen:

1 requests were not approved. Please see the pending list of requests.
Unexpected error during command com.rsa.ucm.request.CompleteWorkflowRequestActionsCommand execution

Cause

This error may occur if:

The unassigned token(s) to be assigned have less than 90 days before expiring, and/or
When tokens are automatically assigned or used as replacement tokens, the system only selects unassigned tokens that have more than the configured number of days remaining.

Workaround

For automatic token assignment/replacement for tokens having less than 90 days before expiring, the workaround would be as follows:

Procedure

In the Security Console, go to Setup > System Settings.
Under Authentication Settings, click Tokens.
Under Token Assignment, change the value of Only Automatically Assign Tokens That Do Not Expire For to more than x days, where x is a lower value than the current setting; for example, 5 days.

By default, the value is set to 90 days.

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Procedure

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