Offline lockout does not get cleared by online authentication using RSA Authentication Agent 7.2.1 for Windows
Originally Published: 2015-11-17
Last Modified: 2022-06-20
Article Number
Applies To
RSA Product/Service Type: Authentication Agent for Windows
RSA Version/Condition: 7.2.1
Platform: Windows
O/S Version: 7 x64 Enterprise
Issue
This is confusing to users and creates support issues because they can login at work, but not at home or on the road. Offline lockout should be cleared when a offline days download ticket is received from the server.
Cause
Resolution
Contact RSA Support to obtain the most recent build for RSA Authentication Agent.
Workaround
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