RSA Authentication Agent 7.3.3 for Windows prompt does not appear after the first reboot of Windows 10 when McAfee SafeBoot is installed
Originally Published: 2018-02-20
Article Number
Applies To
RSA Product/Service Type: Authentication Agent for Windows
RSA Version: 7.3.3
Issue
- When McAfee SafeBoot (now known as McAfee Drive Encryption [DE]) is installed on a machine running Windows 10 that also has the RSA Authentication Agent 7.3.3 installed, every time the machine is booted. the RSA SecurID prompt does not display.
- Once logged in, if a user locks the machine and unlocks it, it starts prompting for RSA SecurID credentials and the user authenticates successfully.
- Subsequent logins work as expected.
- The SecurID prompt does not appear after the first reboot on Windows 10.
- Tried changing the Credential Manager setting and enabling Exclude the Third-party Credential Providers.
- This behavior has been tested on multiple machines and recreated consistently.
- Exclude the Microsoft Password Credential Provider = Not configured
- Exclude the RSA Credential Provider for disconnect auth = Not configured
- Exclude the RSA Smart Card Credential Provider = Not configured
- Exclude the Third-party Credential Providers = Enabled
- The auto registration client is installed.
Cause
DE/EEPC does not currently support any third-party Windows credential provider integrations. These third-party credential providers are conflicting with the DE/EEPC credential provider because, on Windows systems, it is not possible to chain the DE/EEPC credential provider.
Resolution
The customer needs to engage McAfee to find a workaround. It might be possible to configure SafeBoot to not use its' MfeEpeCredentialProvider, but that needs to be handled by McAfee.
The RSA Authentication Agent 7.3.3 for Windows is functioning as designed.
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