Opening a Support Request with RSA Customer Support
Originally Published: 2014-10-22
Article Number
Applies To
Issue
Resolution
Please call RSA Customer Support for urgent related matters using one of the listed telephone numbers at URL http://www.emc.com/support/rsa/contact/phone-numbers.htm.
Customers wishing to open a support request for non-urgent matters can email support@rsa.com using the email template below. Emails sent to support@rsa.com are processed Monday through to Friday, during RSA business hours. RSA Customer Support centers and information on RSA business hours are listed at URL http://www.emc.com/support/rsa/contact/index.htm.
Customers can open and manage cases online via case management in RSA SecurCare. Customers are required to register for case management where a token is provided, allowing the customer to authenticate to this service.
IMPORTANT NOTE: use URL https://knowledge.rsasecurity.com/mrktng/findserial.aspx to locate the RSA product license information.
Email template:
| Company | ||
| Name | | |
| Address | | |
| Contact Information | ||
| Primary | First Name | |
| Last Name | | |
| Email Address | | |
| Telephone Number | | |
| Secondary | First Name | |
| Last Name | | |
| Email Address | | |
| Telephone Number | | |
| Preferences | ||
| Preferred Communication | Phone / Email | |
| Preferred Language | English / Other (please state other language) | |
| RSA Product Information | ||
| Product Name | | |
| Product Version | | |
| Product License | | |
| Platform Product Installed On (e.g. Microsoft Windows 2008 R2) | ||
| Type of Environment (e.g. VMware) | ||
| Question or Reported Issue | ||
| Description | | |
| Error Messages | |
The Customer Guide to RSA Technical Support is found at URL http://www.emc.com/collateral/software/technical-documentation/9213-h9036-cusip-gd-0911.pdf providing information on support offerings, case management processes and RSA support policies.
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