Pending accounts are not deleted after canceling the change request in RSA Identity Governance & Lifecycle

3 years ago

Originally Published: 2019-05-14

Article Number

000042111

Applies To

RSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.2 P11, 7.1.0 P04

Issue

Pending accounts which are created automatically when a request contains a Create Account change item are not deleted from the system when the change request is cancelled.

For example,

Create a Directory/Application and collect any entitlements into it.
Create a very basic Account Template with one pending account parameter: Name set to ${User.User_ID}.
Link the account template to the Directory/Application and set Entitlements require accounts to Yes.
Create a change request for any user to add any entitlement from this directory.

Notice this change request contains a dependent change item for Create Account with the user's User_ID as the account name.

Cancel this change request.
The account will not be seen on the user's access tab since the user-account mapping gets removed. However, if you check the Directory/Application and go to the Accounts tab you will see this account still exists.

Cause

This is a known defect reported in ACM-96141 and ACM-94080.

Resolution

This issue is resolved in the following RSA Identity Governance & Lifecycle patches:

RSA Identity Governance & Lifecycle 7.0.2 P12
RSA Identity Governance & Lifecycle 7.1.0 P05

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