All change requests are stalled or in open state in RSA Identity Governance and Lifecycle
Originally Published: 2019-01-25
Article Number
Applies To
RSA Version/Condition: 7.0.2
Issue
The first instance of this issue always starts with following error in WorkPoint.log.
2018-04-11 05:16:48,052 [default task-110] ERROR com.workpoint.services.impl.GenericServiceImpl - Exception occurred. org.springframework.jdbc.CannotGetJdbcConnectionException: Could not get JDBC Connection; nested exception is java.sql.SQLException: javax.resource.ResourceException: IJ000460: Error checking for a transaction at org.springframework.jdbc.datasource.DataSourceUtils.getConnection(DataSourceUtils.java:80) at com.workpoint.server.ConnectContext.getConnection(Unknown Source) at com.workpoint.server.ConnectContext.connect(Unknown Source) at com.workpoint.services.impl.GenericServiceImpl.A(Unknown Source) at com.workpoint.services.impl.GenericServiceImpl.createServerContextForUpdate(Unknown Source) at com.workpoint.services.impl.JobUpdateServiceImpl.insertJobMonitors(Unknown Source) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:606) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317) at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157) at org.springframework.transaction.interceptor.TransactionInterceptor$1.proceedWithInvocation(TransactionInterceptor.java:98) at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:266) at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:95) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207) at com.sun.proxy.$Proxy125.insertJobMonitors(Unknown Source) at com.workpoint.server.monitor.MonitorHelper.insertJobMonitor(Unknown Source) at com.workpoint.server.WPServerController.A(Unknown Source) at com.workpoint.server.WPServerController.checkDBLicense(Unknown Source)
Once this occurs, the WorkPoint log repeatedly logs following error.
2018-04-11 05:16:48,063 [default task-110] ERROR com.workpoint.services.impl.GenericServiceImpl - LicenseException occurred: The resource license for DSN WPDS could not be verified due to a database error. Please make sure the database connection is working properly. See the server log for error details. com.workpoint.common.exception.LicenseException: The resource license for DSN WPDS could not be verified due to a database error. Please make sure the database connection is working properly. See the server log for error details. at com.workpoint.server.WPServerController.A(Unknown Source) at com.workpoint.server.WPServerController.checkDBLicense(Unknown Source) at com.workpoint.server.ServerProperties.checkDBLicense(Unknown Source) at com.workpoint.services.impl.WorkItemServiceImpl.queryByID(Unknown Source) at com.workpoint.client.WorkItemEntry.queryByID(Unknown Source)
Cause
Resolution
7.02 P09 and higher
7.10 P02 and higher
Workaround
For other workaround, contact RSA Support.
Related Articles
RSA Identity Governance and Lifecycle patch stalls at "Checking minimum disk sizes" step and fails to complete. 71Number of Views RSA Governance & Lifecycle 8.0 Patch 03 HotFix 01 Release Notes 18Number of Views User Access Rule is not generating the Change Request due to open violations. 26Number of Views RSA Governance & Lifecycle 8.0 Patch 11 HF01 Release Notes 32Number of Views SecurID: Unable to request Certificate for a Check Point Firewall through PKCS10 request in RSA Certificate Manager 44Number of Views
Trending Articles
How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide RSA Authentication Manager Upgrade Process Running out of disk space when using RMAN in RSA Identity Governance & Lifecycle
Don't see what you're looking for?