RADIUS Server loading indefinitely after upgrade from Authentication Manager 8.5

Last Modified: 2024-09-25

Article Number

000067869

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.5, 8.6, 8.7

Issue

This issue can occur after upgrading from Auhtenticaiton Manager 8.5 to 8.6.

When opening the RADIUS Server page it keeps loading indefinitely. After about 30 minutes it crashes and ends up with the following error:

Cause

Port 7082 is blocked in the user's environment causing the primary and replica communication failures between the servers.

Resolution

Allow bidirectional access on port 7082 between the primary and replica(s) and between replica(s) and the primary.

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