RSA Authentication Manager 8.3 system monitor reports "SSL Socket Connection Error" from the RSA Authentication Agent 7.2 for Windows
Originally Published: 2018-11-07
Article Number
Applies To
RSA Product/Service Type: Authentication Agent for Windows
RSA Version/Condition: 7.2
Platform: Windows
Issue
The following error is seen in the system activity monitor:
SSL handshake exception occurred with the remote host "xxx.xxx.xx.xxx" communicating over the SSL channel:"SSLv3" Activity Result Key: Warning Result: Remote client communicates over unsupported SSL/TLS channel. Administrator User ID: SYSTEM Activity Key: SSL Socket Connection Error
Authentications sent from the RSA Authentication Agent for Windows software still get successfully processed by the Authentication Manager deployment, however the offline authentication data fails to download to the older RSA Authentication Agent for Windows.
Cause
Resolution
Customers are advised to update deployed RSA Authentication Agent software to RSA Authentication Agent 7.4 for Windows.
- Download RSA Authentication Agent 7.4 for Windows software and documentation from RSA Link.
- Refer to the section entitled "Upgrade to RSA Authentication 7.4" on page 46 of the RSA Authentication Agent 7.4 Installation and Administration Guide for upgrade information from a previous version of RSA Authentication Agent.
Where offline authentication data is not required, an administrator can stop the RSA Authentication Agent Offline Local service and set the service to manual to stop it from contacting the Authentication Manager deployment on port 5580 TCP and eliminating the SSL Socket Connection Error messages from the system monitor/log.
Notes
The EOPS date for the RSA Authentication Agent 7.2.x for Microsoft Windows was June 2017. See the End of Primary Support information for RSA Authentication Agent for Windows.
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