RSA Authentication Manager 8.x Backup Fails With Error
Originally Published: 2019-05-30
Last Modified: 2026-06-05
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.2.1 or later
Platform: Linux
Issue
@@@2019-05-02 01:03:40,757, [serviceExecutor-1], (XUIAccessImpl.java:432), trace.com.rsa.authmgr.internal.radius.sbr.xui.impl.XUIAccessImpl, ERROR, ez-2200.enp.aramco.com.sa,,,, [XUI_ISSUE] Unable to read the requested RADIUS object from SBR RADIUS server java.lang.RuntimeException: Could not create SSL Socket at com.rsa.authmgr.internal.radius.sbr.xui.ssl.XUISSLSocketFactory.initSSLSocket(XUISSLSocketFactory.java:89) at com.rsa.authmgr.internal.radius.sbr.xui.ssl.XUISSLSocketFactory.createSocket(XUISSLSocketFactory.java:61) at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:706) at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:386) at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:170) at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:396) at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:324) at com.rsa.authmgr.internal.radius.sbr.xui.impl.XUIAccessImpl.getDataAsStream(XUIAccessImpl.java:411) at com.rsa.authmgr.radius.internal.migration.impl.RADIUSMigrationServiceImpl.exportRADIUSData(RADIUSMigrationServiceImpl.java:246) at com.rsa.ims.operationsconsole.admin.backuprestore.RadiusBackupHelper.executeBackup(RadiusBackupHelper.java:146) at com.rsa.ims.operationsconsole.admin.backup.tasks.RadiusBackupTask.performRadiusBackup(RadiusBackupTask.java:128) at com.rsa.ims.operationsconsole.admin.backup.tasks.RadiusBackupTask.execute(RadiusBackupTask.java:89) at com.rsa.ims.operationsconsole.admin.backup.tasks.RadiusBackupTask$$FastClassBySpringCGLIB$$2b80a329.invoke(<generated>) at org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:204) at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.invokeJoinpoint(CglibAopProxy.java:700) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150) at org.springframework.aop.aspectj.AspectJAfterThrowingAdvice.invoke(AspectJAfterThrowingAdvice.java:55) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:91) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at org.springframework.aop.framework.CglibAopProxy$DynamicAdvisedInterceptor.intercept(CglibAopProxy.java:633) at com.rsa.ims.operationsconsole.admin.backup.tasks.RadiusBackupTask$$EnhancerBySpringCGLIB$$4b8ee22a.execute(<generated>) at com.rsa.ims.operationsconsole.admin.backup.scheduler.service.AsyncBackupJobWorkerImpl.execute(AsyncBackupJobWorkerImpl.java:231) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:606) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317) at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150) at org.springframework.aop.interceptor.AsyncExecutionInterceptor$1.call(AsyncExecutionInterceptor.java:95) at java.util.concurrent.FutureTask.run(FutureTask.java:262) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1152) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:622) at java.lang.Thread.run(Thread.java:745) Caused by: java.net.SocketException: Connection reset at java.net.SocketInputStream.read(SocketInputStream.java:197) at java.net.SocketInputStream.read(SocketInputStream.java:122) at sun.security.ssl.InputRecord.readFully(InputRecord.java:466) at sun.security.ssl.InputRecord.read(InputRecord.java:504) at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:945) at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1343) at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1370) at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1354) at com.rsa.authmgr.internal.radius.sbr.xui.ssl.XUISSLSocketFactory.initSSLSocket(XUISSLSocketFactory.java:87) ... 34 more @@@2019-05-02 01:03:40,772, [serviceExecutor-1], (AsyncBackupJobWorkerImpl.java:77), trace.com.rsa.ims.operationsconsole.admin.backup.scheduler.service.AsyncBackupJobWorkerImpl, SYSTEM, ez-2200.enp.aramco.com.sa,,,, Failed to take the scheduled backup @@@2019-05-02 01:03:40,772, [serviceExecutor-1], (AsyncBackupJobWorkerImpl.java:83), trace.com.rsa.ims.operationsconsole.admin.backup.scheduler.service.AsyncBackupJobWorkerImpl, ERROR, ez-2200.enp.aramco.com.sa,,,,com.rsa.ims.operationsconsole.admin.taskmgr.TaskExecutionException: Failed to perform a RADIUS backup.
Cause
Resolution
/opt/rsa/am/server/rsaserv restart allExample:
rsaadmin@am84p:~> /opt/rsa/am/server/rsaserv restart all Stopping RSA RADIUS Server: **** RSA RADIUS Server [SHUTDOWN] Stopping RSA Runtime Server: ******* RSA Runtime Server [SHUTDOWN] Stopping RSA Console Server: ***** RSA Console Server [SHUTDOWN] Stopping RSA Database Server: ** RSA Database Server [SHUTDOWN] Stopping RSA RADIUS Server Operations Console: *** RSA RADIUS Server Operations Console [SHUTDOWN] Stopping RSA Administration Server with Operations Console: ***** RSA Administration Server with Operations Console [SHUTDOWN] Starting RSA Administration Server with Operations Console: Starting RSA Database Server: ************************************ RSA Administration Server with Operations Console [RUNNING] Starting RSA RADIUS Server Operations Console: *- RSA Database Server [RUNNING] ******************** RSA RADIUS Server Operations Console [RUNNING] Starting RSA Runtime Server: ************************************** RSA Runtime Server [RUNNING] Starting RSA RADIUS Server: * RSA RADIUS Server [RUNNING] Starting RSA Console Server: *************************************** RSA Console Server [RUNNING] rsaadmin@am84p:~>
Notes
From page 120 of the RSA Authentication Manager 8.4 Setup and Configuration Guide
