RSA Authentication Manager 8.x Backup Fails With Error
2 months ago
Originally Published: 2019-05-30
Article Number
000042061
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.2.1 or later
Platform: Linux
 
Issue
RSA Authentication Manager backup fails with the following message being reported in the imsOCTrace.log file: 
@@@2019-05-02 01:03:40,757, [serviceExecutor-1], (XUIAccessImpl.java:432), trace.com.rsa.authmgr.internal.radius.sbr.xui.impl.XUIAccessImpl, ERROR, ez-2200.enp.aramco.com.sa,,,, [XUI_ISSUE] Unable to read the requested RADIUS object from SBR RADIUS server
java.lang.RuntimeException: Could not create SSL Socket
      at com.rsa.authmgr.internal.radius.sbr.xui.ssl.XUISSLSocketFactory.initSSLSocket(XUISSLSocketFactory.java:89)
      at com.rsa.authmgr.internal.radius.sbr.xui.ssl.XUISSLSocketFactory.createSocket(XUISSLSocketFactory.java:61)
      at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:706)
      at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:386)
      at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:170)
      at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:396)
      at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:324)
      at com.rsa.authmgr.internal.radius.sbr.xui.impl.XUIAccessImpl.getDataAsStream(XUIAccessImpl.java:411)
      at com.rsa.authmgr.radius.internal.migration.impl.RADIUSMigrationServiceImpl.exportRADIUSData(RADIUSMigrationServiceImpl.java:246)
      at com.rsa.ims.operationsconsole.admin.backuprestore.RadiusBackupHelper.executeBackup(RadiusBackupHelper.java:146)
      at com.rsa.ims.operationsconsole.admin.backup.tasks.RadiusBackupTask.performRadiusBackup(RadiusBackupTask.java:128)
      at com.rsa.ims.operationsconsole.admin.backup.tasks.RadiusBackupTask.execute(RadiusBackupTask.java:89)
      at com.rsa.ims.operationsconsole.admin.backup.tasks.RadiusBackupTask$$FastClassBySpringCGLIB$$2b80a329.invoke(<generated>)
      at org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:204)
      at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.invokeJoinpoint(CglibAopProxy.java:700)
      at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
      at org.springframework.aop.aspectj.AspectJAfterThrowingAdvice.invoke(AspectJAfterThrowingAdvice.java:55)
      at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
      at org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:91)
      at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
      at org.springframework.aop.framework.CglibAopProxy$DynamicAdvisedInterceptor.intercept(CglibAopProxy.java:633)
      at com.rsa.ims.operationsconsole.admin.backup.tasks.RadiusBackupTask$$EnhancerBySpringCGLIB$$4b8ee22a.execute(<generated>)
      at com.rsa.ims.operationsconsole.admin.backup.scheduler.service.AsyncBackupJobWorkerImpl.execute(AsyncBackupJobWorkerImpl.java:231)
      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
      at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
      at java.lang.reflect.Method.invoke(Method.java:606)
      at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
      at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
      at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
      at org.springframework.aop.interceptor.AsyncExecutionInterceptor$1.call(AsyncExecutionInterceptor.java:95)
      at java.util.concurrent.FutureTask.run(FutureTask.java:262)
      at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1152)
      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:622)
      at java.lang.Thread.run(Thread.java:745)
Caused by: java.net.SocketException: Connection reset
      at java.net.SocketInputStream.read(SocketInputStream.java:197)
      at java.net.SocketInputStream.read(SocketInputStream.java:122)
      at sun.security.ssl.InputRecord.readFully(InputRecord.java:466)
      at sun.security.ssl.InputRecord.read(InputRecord.java:504)
      at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:945)
      at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1343)
      at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1370)
      at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1354)
      at com.rsa.authmgr.internal.radius.sbr.xui.ssl.XUISSLSocketFactory.initSSLSocket(XUISSLSocketFactory.java:87)
      ... 34 more
@@@2019-05-02 01:03:40,772, [serviceExecutor-1], (AsyncBackupJobWorkerImpl.java:77), trace.com.rsa.ims.operationsconsole.admin.backup.scheduler.service.AsyncBackupJobWorkerImpl, SYSTEM, ez-2200.enp.aramco.com.sa,,,, Failed to take the scheduled backup
@@@2019-05-02 01:03:40,772, [serviceExecutor-1], (AsyncBackupJobWorkerImpl.java:83), trace.com.rsa.ims.operationsconsole.admin.backup.scheduler.service.AsyncBackupJobWorkerImpl, ERROR, ez-2200.enp.aramco.com.sa,,,,com.rsa.ims.operationsconsole.admin.taskmgr.TaskExecutionException: Failed to perform a RADIUS backup.

 
Cause
An invasive scan of RSA Authentication Manager listening ports/connections was performed.
Resolution
Please restart the Authentication Manager services using the rsaadmin account at the command line after performing an invasive scan of RSA Authentication Manager listening ports/connections using the following command: 
/opt/rsa/am/server/rsaserv restart all
Example: 
rsaadmin@am84p:~> /opt/rsa/am/server/rsaserv restart all
Stopping RSA RADIUS Server: ****
RSA RADIUS Server                                          [SHUTDOWN]
Stopping RSA Runtime Server: *******
RSA Runtime Server                                         [SHUTDOWN]
Stopping RSA Console Server: *****
RSA Console Server                                         [SHUTDOWN]
Stopping RSA Database Server: **
RSA Database Server                                        [SHUTDOWN]
Stopping RSA RADIUS Server Operations Console: ***
RSA RADIUS Server Operations Console                       [SHUTDOWN]
Stopping RSA Administration Server with Operations Console: *****
RSA Administration Server with Operations Console          [SHUTDOWN]
Starting RSA Administration Server with Operations Console:
Starting RSA Database Server: ************************************
RSA Administration Server with Operations Console          [RUNNING]
Starting RSA RADIUS Server Operations Console: *- RSA Database Server                                        [RUNNING]                                              ********************
RSA RADIUS Server Operations Console                       [RUNNING]
Starting RSA Runtime Server: **************************************
RSA Runtime Server                                         [RUNNING]
Starting RSA RADIUS Server: *
RSA RADIUS Server                                          [RUNNING]
Starting RSA Console Server: ***************************************
RSA Console Server                                         [RUNNING]
rsaadmin@am84p:~>

 
Notes

From page 120 of the RSA Authentication Manager 8.4 Setup and Configuration Guide 

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