RSA Authentication Manager 8.x On-Demand Authentication (ODA) via SMS fails with error:"Failed to send message. SSL connection not verified with peer."

4 years ago

Originally Published: 2018-08-06

Article Number

000040892

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x

Issue

After changing the On-Demand Authentication (ODA) via SMS certificate on Authentication Manager replica servers, the test connection fails with the following error:

Failed to send message. SSL connection not verified with peer. Please check that the certificate you imported is valid for this deployment

Cause

When a new certificate for ODA via SMS is imported on the replica servers, a reboot is required. Failing to do so will result in the error shown above while doing a test connection.

Resolution

Reboot all replica servers to resolve the issue.

Notes

Alternatively the following error message might be observed:

Failed to Send Message SSL connection not verified with peer. Please check that the certificate you imported is valid for the configured SMS provider

This message can also be resolved by rebooting the replica server(s).

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