RSA Authentication Manager 8.x Web Tier fails to install with Permission Denied Error
Originally Published: 2019-05-14
Last Modified: 2023-10-06
Article Number
000042062
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager Webtier
RSA Version/Condition: 8.x
Platform: Linux
Issue
RSA Authentication Manager Webtier fails to install on a supported Linux platform with the following error: 
Configuration step -DtargetUser= username [SUCCESS] 
Starting process Run configuration (2/2) 
bash: /opt/RSASecurity/RSAAuthenticationManagerWebtier//webtierBootstrapper/8.2.1.7.0/config/config.sh: Permission denied
********************************************************************** 
*** Finish 


Installation has failed! 



 
Cause
During a command line installation of the webtier software on a supported Linux platform, the administrator is required to provide a user account for the installation user.
During the installation, RSASecurity directory is created with wrong permissions so it denies access to the installation user and it fails with Permission Denied Error.
 
Resolution
The workaround to this is to let the Webtier installer run, fail and then go back to RSASecurity Directory and change the permissions on it so that the installer user have read/write access on it, and then run the installer again without removing the old RSASecurity Directory.
  1. As a root, on the webtier server, navigate to where the RSASecurity Directory is created, by default in /opt.
  2. Run the following command:
chown -R username:username RSASecurity
            Such that you replace username with the username of the installer user.
  1. Run the Webtier installer again.

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