Prime kit tomcat.pid: Permission denied error when restarting services for RSA Authentication Manager Prime Kit
Originally Published: 2020-06-04
Last Modified: 2023-10-06
Article Number
Applies To
RSA Product/Service Type: RSA Authentication Manager Prime Kit
Platform: Linux
Issue
/opt/rsa/primekit/tomcat/tomcat-ssp/bin/tomcat.pid: Permission denied
/opt/rsa/primekit/tomcat/tomcat-hdap/bin/tomcat.pid: Permission denied
/opt/rsa/primekit/tomcat/tomcat-amis/bin/tomcat.pid: Permission deniedCause
- /opt/rsa/primekit/tomcat/tomcat-ssp/bin/
- /opt/rsa/primekit/tomcat/tomcat-hdap/bin/
- /opt/rsa/primekit/tomcat/tomcat-amis/bin/
Resolution
- Use SSH to access the RSA Authentication Manager Prime Kit server.
- Run the following command against the directory corresponding to the service with which you are facing the issue.
- For SSP:
chmod -R 777 /opt/rsa/primekit/tomcat/tomcat-ssp/bin/
- For HDAP:
chmod -R 777 /opt/rsa/primekit/tomcat/tomcat-hdap/bin/
- For AMIS:
chmod -R 777 /opt/rsa/primekit/tomcat/tomcat-amis/bin/
- Restart the RSA Authentication Manager Prime Kit services:
service tomcat-amis restart service tomcat-hdap restart service tomcat-ssp restart
The proper way to resolve this issue is to run the reset_perms script to assign the correct permissions to the directory. To do so:
- Use SSH to access the RSA Authentication Manager Prime Kit server.
- Go to the <Prime_installation_directory>/scripts/tools:
cd /opt/rsa/primekit/scripts/tools
- Run the reset permissions script to correct the permissions for all directories:
./3_reset_perms.sh
- Press Enter when prompted to for the script to do its job.
- Restart the RSA Authentication Manager Prime Kit services:
service tomcat-amis restart service tomcat-hdap restart service tomcat-ssp restart
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