RSA Authentication Manager Bulk Administration Is Reporting A Communication Error
Originally Published: 2017-05-04
Last Modified: 2023-09-24
Article Number
Applies To
RSA Product/Service Type : RSA Authentication Manager
RSA Version/Condition: 8.1 Service Pack 1
Platform : SUSE Enterprise Linux
O/S Version : 11 Service Pack 3
Product Description : SecurID Appliance
Issue
RSA Authentication Manager Bulk Administration is used at the command line using the following format from the /opt/rsa/am/utils folder: ./rsautil AMBulkAdmin -i <datafile> -a <superadmin> -P <password>
Cause
Resolution
- Logon with the rsaadmin account when using RSA Authentication Manager Bulk Administration.
- Check the permissions of /opt/rsa/am/utils/lib/AMBulkAdmin.jar. It is expected that AMBulkAdmin.jar has -rw-r--r-- file permissions, is owned by rsaadmin and the group is rsaadmin e.g. -rw-r--r-- 1 rsaadmin rsaadmin 258371 May 13 2013 AMBulkAdmin.jar
- Test the credentials used at the command line with RSA Authentication Manager Bulk Administration with the Security Console and confirm the password is working and that the administrative account has a SuperAdminRole.
- After confirming the credentials are correct and has appropriate administrative rights then consider changing the password, especially if a special character is used in the password e.g. $
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