RSA Authentication Manager Web Tier software fails to install due to third-party software on the host server

3 years ago

Originally Published: 2020-07-30

Article Number

000044856

Applies To

RSA Product Set: RSA SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.3.0 or later
Platform: Linux
O/S Version: SUSE Linux

Issue

An administrator has a requirement to install or re-install web tier software. During the installation of the web tier software the install just terminates and the web tier installation log reports a 'Terminated' message (as shown below in the example).

Example:

...
...
...
328571 2020-07-29 15:05:59,391 INFO: Importing Webtier Package
    [mkdir] Created dir: /RSA/webtier/pkg
329384 2020-07-29 15:06:00,204 INFO: Importing Webtier Files
331953 2020-07-29 15:06:02,773 INFO: Updating Webtier Bootstrapper secrets
331954 2020-07-29 15:06:02,774 WARN: Bootstrap secret OC_ADMIN_NAME not available, temporary falling back on dev secrets
331964 2020-07-29 15:06:02,784 WARN: Bootstrap secret OC_ADMIN_PASSWORD not available, temporary falling back on dev secrets
331973 2020-07-29 15:06:02,793 INFO: Running setupSystemtoolsBinaries()
331991 2020-07-29 15:06:02,811 INFO: Populating a new systemfields.properties
    [mkdir] Created dir: /RSA/webtier/utils/etc
331992 2020-07-29 15:06:02,812 WARN: Bootstrap secret OC_ADMIN_NAME not available, temporary falling back on dev secrets
331992 2020-07-29 15:06:02,812 WARN: Bootstrap secret OC_ADMIN_PASSWORD not available, temporary falling back on dev secrets
Java HotSpot(TM) 64-Bit Server VM warning: You have loaded library /RSA/webtier/webtierBootstrapper/utils/lib/linux-x86_64/libsystemtools.so which might have disabled stack guard. The VM will try to fix the stack guard now.
It's highly recommended that you fix the library with 'execstack -c <libfile>', or link it with '-z noexecstack'.
Terminated

Cause

Third-party software (e.g. Cylance) on the host server for the web tier is stopping the installation of the web tier software.

Resolution

Where you have third-party software protecting the host operating system or server then ensure you have excluded the folders where the web tier software is being installed from and being installed into.

For example; the RSA Authentication Manager Setup and Configuration Guide in Chapter 5 provides installation instructions for the web tier software on Windows and Linux platforms. On a supported Linux server the administrator is asked to place the web tier software in /tmp/Webtier folder and by default the web tier is installed into the /opt/RSASecurity/RSAAuthenticationManager/Webtier folder. Both /tmp/Webtier and /opt/RSASecurity/RSAAuthenticationManager/Webtier would need to be excluded in the third-party software configuration.

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