RSA Authenticator for iOS and Android v4.2 and later.

Organizations may experience confusion regarding the availability and update notifications of the latest RSA Authenticator app on the iOS App Store and Google Play Store. Due to phased rollout processes, some users may see the latest version available but not receive an update notification, while others may not see the update at all until their assigned rollout stage.

1. Understand the iOS phased rollout process:
   • The latest app version becomes visible on the App Store starting Day 1.
   • Update notifications are delivered according to the following schedule:
     • Day 1: 1%
     • Day 2: 2%
     • Day 3: 5%
     • Day 4: 10%
     • Day 5:  20%
     • Day 6:  50%
     • Day 7:  100%
   • A designated percentage of users receive an update notification to download the app. However, all other users can still find and download the app directly from the App Store.
2. Understand the Android default rollout process:
   • Google Play Store update notifications follow this default schedule:
     • Day 1: 1%
     • Day 2: 2%
     • Day 3: 5%
     • Day 4: 10%
     • Day 5: 20%
     • Day 6: 50%
     • Day 7: 100%
   • RSA may customize the rollout percentages, altering when users receive update notifications.
   • A designated percentage of users receive an update notification to download the app. However, unlike the App Store, all other users will not be able to find or download the app directly from the Google Play Store until the rollout reaches them.

The differences in the visibility and notification experiences are expected behaviour due to the phased rollout mechanisms of both platforms.

• On iOS, if a user finds the latest version of the app on the App Store but does not receive an update notification, then they are not yet part of the active rollout percentage.
• Please note that the percentage of users receiving the notification is random and RSA does not have control over who gets the update notification.
• If the user cannot see the latest version, they have not reached that rollout stage yet.
• As the rollout progresses daily, more users become eligible automatically and will receive notifications accordingly.

This structured rollout ensures stability and controlled distribution.

Frequently Asked Questions

Q: RSA says the latest version of the app has been released, but I did not get the notification to update.

A: RSA has started the deployment of the latest version of the app in a phased manner, so you should receive an update notification soon. If you have an iOS device, you will be able to find the latest version of the app by going directly to the App Store.

Q: Why am I getting OS Update Needed notification on my app?

A: You are receiving the notification because you need to update the OS to be able to install a newer version of the app.

Q: Can I install the older version of the app from App Store even if I already have the latest beta version on my iOS device?
A: While technically it is possible to install an older version, downgrading the app from the latest beta version to the older version is not recommended, as you may lose all the information stored in the app.

Q: How can I upgrade my app in China?
A: Refer this article: https://community.rsa.com/s/article/Does-RSA-Authenticator-App-for-iOS-and-Android-Work-in-China.