RSA Authenticator app 4.3 for Android Installation Failure
2 years ago
Article Number
000071969
Applies To
Android Devices
Issue
When customer downloaded the apk file for android from RSA Community :
https://community.rsa.com/s/product-download/a9G4u000000tzVIEAY/rsa-authenticator-43-for-android

 -Removed the old Authenticator
-Tried to install the new version from the APK , got installation failure message
 
Resolution
As the Android OS will be cashing the old app information , User must follow the below steps:
1-Uninstall the old app.
2-Reboot the mobile device
3-Install the new authenticator from APK file