RSA Certificate Manager installation fails with error "XrcNOTFOUND: unable to locate requested member or object" when selecting SSL Keys based on nCipher software version 11.11
Originally Published: 2008-12-12
Last Modified: 2023-10-06
Article Number
Applies To
nCipher / Thales Hardware Security Modules (HSMs) software version 11.11
Microsoft Windows 2003
Issue
Creating SSL server certificate: *** Operation failed. *** [XrcNOTFOUND: unable to locate requested member or object] unable to set session resource [unable to locate requested member or object]
Cause
Workaround
RSA Certificate Manager expects the nCipher key data to be in %NFAST_HOME%/kmdata. In nCipher software version 11.11, kmdata folder is created as C:/Documents and Settings/All Users/Application Data/nCipher/Key Management Data, and the environment variable points to this new directory path.
To work around this issue, follow the steps listed below:
- After a new nCipher software installation is completed, create a directory C:/nCipher/nfast/kmdata
- Copy all contents of the directory "C:/Documents and Settings/All Users/Application Data/nCipher/Key Management Data" to "C:/nCipher/nfast/kmdata"
- Update the environment variables to ensure that the previous environment variables which pointed to "C:/Documents and Settings/All Users/Application Data/nCipher/Key Management Data" now point to "C:/nCipher/nfast/kmdata"
- Install RSA Certificate Manager
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