RSA Identity Governance and Lifecycle 6.9.1 and higher request stays in an Open state when trying to delete roles

3 years ago

Originally Published: 2017-03-16

Article Number

000063564

Applies To

RSA Product Set: RSA Identity Governance and Lifecycle
RSA Version/Condition: 6.9.1+

Issue

When deleting roles from the UI, the resulting change request stays in an Open state and no processing workflow is generated, as shown here:

Note the absence of a processing workflow:

Cause

We were keeping the indirect change item operation as Delete, when the role is deleted. As a result, when the Entitlement Require Account is set to Yes in Resources > Application/Directories > Request, we see exceptions and no processing workflow is formed. As a result, the CR remains in the Open state.

Resolution

Upgrading to V7.0 P05, V7.0.1 P02 or V7.0.2 will fix the issue.

Workaround

As a workaround, change the parameter ofEntitlements Require Account to No under Resources > Application/Directories > Requests.

This will allow the deletion of roles without exceptions and errors.

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