Error message "Access denied - User not a member of any identity source in access policy" in RSA SecurID Access
Originally Published: 2017-12-07
Last Modified: 2023-09-25
Article Number
000040594
Applies To
RSA Product Set:  SecurID Access
Issue
RADIUS or SSO authentication fails intermittently with User Event Monitor error below. 
Access denied - User not a member of any identity source in access policy

Syncing identity sources that are available to the policy temporarily fixes problem.
Cause
An identity source not available to the access policy and pointing to the same user population as identity source(s) associated with an access policy is synchronized. 
This sets the users' identity source value so that they are no longer included in the access policy. 
Resolution
To resolve the issue, make all appropriate identity sources available to the policy.
Notes
As a temporary fix turn off scheduled synchronization on any identity sources that are not available to the policy and then synchronize the identity source(s) that are available to policy.

Related Articles

Trending Articles

Don't see what you're looking for?