RSA SecurID Access O365 WS-Fed Authentication Fails Intermittently
Originally Published: 2019-04-26
Article Number
Applies To
RSA Product/Service: Cloud Authentication Service
Issue
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AADSTS20012: An error occurred when we tried to process a WS-Federation message. The message was invalid.
Cause
This loss of session persistence can cause authentication failure.
Workaround
- In the Cloud Admin Console go to Platform > Identity Routers.
- For each IDR:
- Edit and go to the Settings tab
- Create a static DNS entry specifying the IDR's proxy interface IP address and the load balancer's DNS hostname. Reference Step 13 of Add an Identity Router Using the Cloud Administration Console.
- Publish the changes.
Notes
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