RSA SecurID Authenticate app registration fails on MIUI devices with error "Unsuccessful RSA SecurID Access Setup"
Originally Published: 2017-09-12
Article Number
Applies To
RSA Product/Service Type: Cloud
RSA Version/Condition: Not Applicable
Issue
Unsuccessful RSA SecurID Access setup
Complete the registration process again.
The RSA SecurID Authenticate log shows the following sequence of events:
Although the registration fails according to the RSA SecurID Authenticate app, when you View All Devices for the Cloud Authentication Service User, the device may appear as a registered Android device.
2017-08-21 06:34:53 UTC [INFO] : [companyname] : Request sent: Register device.
2017-08-21 06:34:56 UTC [ERROR] : [companyname] : Response received: Device registration unsuccessful.
2017-08-21 06:34:56 UTC [INFO] : Alert displayed: Title: Unsuccessful RSA SecurID Access setup. Message: Complete the registration process again.
Although the registration fails according to the RSA SecurID Authenticate app, when you View All Devices for the Cloud Authentication Service User, the device may appear as a registered Android device.
Cause
RSA only supports devices that meet the Cloud Authentication Service User Requirements. Although MIUI is based on Android, it is not standard Android so does not meet these requirements.
Resolution
If the MIUI device is showing as registered for the user in the Cloud Administration Console, a Super Admin or Help Desk Administrator should Delete the User's Device from the Console.
Workaround
Notes
