The original RSA Authenticate app  support ends on 31st March 2024, and will then be removed from the app stores. It is now fully superseded by the new RSA Authenticator app , which also provides your organization with access to new features, such as code matching, and QR Code Authentication. 

• If your company does not use  , you can disregard this advisory.  
• If you do use and have not started the migration process, it is time to migrate to RSA's Authenticator V4.3 or later. During the process, you can expect to see one or both of the following logos: . 

Important Notes: 

• The “All users” report, available from RSA Cloud Authentication Admin console, lists which application (Authenticate or Authenticator app, and related OS) has been registered for a given user. You can then use this report to identify which users to target for migration. 
• Credential Migration is supported when: 
  • No credentials are present in the Authenticator app 
  • Only AM-based credentials are present in the Authenticator app and cloud-based credentials are present in the Authenticate app. 
• Credential Migration is not supported if the user has cloud-based credentials already present in both the Authenticate app and the Authenticator app. 
• We are currently rebranding the RSA Authenticator app from to . Once the user completes the credential migration process, they will be presented with the new logo acknowledgment screens. 

Steps for Users with Authenticate Application Installed but Have Not yet Installed RSA Authenticator :

1. Do not uninstall the RSA Authenticate App .

2. Install RSA Authenticator. Current logo in app stores .

Once installed, RSA Authenticator will detect if the Authenticate app  is currently installed and has valid credentials. The Authenticator app will then notify the user to migrate their credentials.

3. Follow the on-screen steps to migrate:

The Authenticate app ’s credentials are migrated to the Authenticator app  and removed from the Authenticate app .

The Authenticate app registration on My Page is replaced automatically by the Authenticator app registration on the user profile.

Once migration is concluded,

• The user will be taken through the update logo acknowledgment process mentioned above.
• The updated logo will be used on the device.
• The RSA Authenticator app can be used for all authentication tasks.
• Users can safely remove the Authenticate app  from their device.

Alert: Users can postpone the migration. We advise that you discourage users from doing this. Should they postpone the migration, see the following steps.

Steps for Users with both Authenticate and RSA Authenticator   Installed but have not migrated cloud credentials:

1. Upgrade RSA Authenticator to V 4.3 or later if you have not yet done so.
2. The following screen displays if credential migration is available.

 If the user attempts to install new credentials at this point, they will receive the following reminder:

3. To continue with migration, access More.
4. Access Migrate credentials from Authenticate app.
5. Complete the migration process.