RSA SecurID Software Token Automation feature does not work with Cisco AnyConnect
Originally Published: 2017-06-20
Last Modified: 2022-06-20
Article Number
Applies To
RSA Product/Service Type: Software Token for Windows with Automation
RSA Version/Condition: 5.x
Platform: Microsoft Windows
Platform (Other): Cisco AnyConnect
Product Name: Cisco AnyConnect for Windows 4.2.04039
Issue
The following error is seen on Authentication Manager Authentication Activity Monitor:
Passcode format error - good PIN but bad tokencode
Cause
Resolution
You must install the 32-bit version of RSA Software Token 5.x in order to enable the software token automation feature.
Notes
More information can be found in the RSA Ready Cisco Integration Guide.
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