RSA SecurID software token is distributed in a disabled state when requested with modified software token profiles via the Authentication Manager Self-Service Console
Originally Published: 2015-11-09
Last Modified: 2023-10-06
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
Issue
Users can request a token from the Self-Service Console. The request is pending a work flow process if the approval is required. The request is completed in the Self-Service Console and the token is in a disabled state, which requires an additional task to enable the token manually prior to token activation by the user.
An example email notification to the user is below:
Resolution
By requiring an enablement code, it ensures that the token is not distributed in an Enabled state until the user is ready to enable it, either by following the link to Self-Service Enablement in the provisioning email, or by calling the Help Desk.
Workaround
- Login to the Security Console.
- Navigate to Settings > Self-Service Settings.
- Under Provisioning, select Manage Authenticators.
- Scroll to the Software Token Profiles section
- Check the option to Allow users to edit token attribute details.
- Click Save.
- Uncheck the option to Allow users to edit token attribute details.
- Click Save.
