Real time system log monitor shows error handling OA request: No shared ciphers for protocol after upgrading to RSA Authentication Manager 8.3
2 years ago
Originally Published: 2018-08-01
Article Number
000040873
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.3

 
Issue
After upgrading to RSA Authentication Manager 8.3, the system logs and real time  authentication activity monitor shows the following warning message:
 
Error handling OA request: No shared ciphers for protocol
  
[OARequestHandler8], (RequestReceiver.java:41), trace.com.rsa.authmgr.internal.oa.RequestReceiver, ERROR, doaisd6520.state.mt.ads,,,,
Error handling OA request
javax.net.ssl.SSLException: No shared ciphers for protocol
at com.rsa.sslj.x.aG.b(Unknown Source)
... at com.rsa.authmgr.internal.common.server.TCPServer$TCPServerThread.run(TCPServer.java:764)
Caused by: com.rsa.sslj.x.aJ: No shared ciphers for protocol
at com.rsa.sslj.x.bG.j(Unknown Source)
No Cipher
Cause
RSA Authentication Agent 7.3.1 [48] through 7.3.2 [80] were linked with a BSAFE version where the TLS 1.2 handshake was somehow broken but still worked by negotiating down to TLS 1.1. RSA Authentication Manager 8.3 servers now log these re-negotiation cipher error messages as warnings. 
Resolution
Download and install RSA Authentication Agents for Windows that is at least RSA Authentication agent 7.3.2 [85] for this particular problem.
 

As of August 2018, for various offline dayfile download issues, contact RSA Customer Support and request RSA Authentication Agent 7.3.3 [120] or later.



 

Workaround
Workarounds are not recommended here because they would involve lowering the Logging level below Fatal and would result in losing other important log information.

Related Articles

Trending Articles

Don't see what you're looking for?