Remove groups from multiple disabled Accounts fails with error: "Expected 1 account associated with the ChangeRequestItem. There were 2" in RSA Identity Governance and Lifecycle
Originally Published: 2017-10-05
Article Number
Applies To
RSA Version/Condition: 6.9.1, 7.0.1, 7.0.2
Issue
The CR Item fails with the following error:
Exception while processing the automated request for item Expected 1 account associated with the ChangeRequestItem. There were 2. CRI=[com.aveksa.server.core.cr.ChangeRequestItem@4ac2701f[reqID=13,itemID=43,stateStr=PZ,fullOperationStr=RemoveUserFromUserGroup,operandID=68,operandName=Helmy, Mostafa,operandDcId=63,operandAppId=<null>,description=<null>,valueTypeStr=UG,valueID=93,value2ID=<null>,valueName=TestGroup,valueAppId=41,value2AppId=<null>,valueDcId=62,value2DcId=<null>,watchId=49,watchToken=266:WPDS-26:WPDS-264:WPDS-0,affectedUserId=68,additionalData=<map/>]]
Account List:
Account{id=3, name='Mostafa.Helmy', applicationId=41, adcId=62, lastLoginDate=null, isDisabled='1', isLocked='0', creationDate=2017-04-07 19:09:52.0, lastCollectedDate=2017-04-11 14:42:55.0, addState='NotPending', removeState='NotPending', orphanedDate=null, isOrphaned='N', isDeleted='N', deletionDate=null, accountCollectorName='Active Directory ADC', applicationName='Active Directory', applicationRawName='Active Directory', isShared='y', isService='FALSE', userAccountMappings=[UserAccountMapping{id=15, accountId=3, accountName='Mostafa.Helmy', userId=68, isUserDeletedStr='n', adcId=62, createdBy=null, deletedBy=null, comments='null', stateStr='VA', collectedDate=null, creationDate=2017-04-07 19:09:52.0, lastCollectedDate=2017-04-11 14:42:55.0, deletedDate=null, addStateCode=0, addState=null, removeStateCode=0, removeState=null}], derivedFromType='null', derivedPath='null', expirationDate='null', guid='6d001ad5-d6bd-4d28-93d2-865ce92ce350', objectSid='null'},
Account{id=14, name='Mostafa.Helmy.2', applicationId=41, adcId=62, lastLoginDate=null, isDisabled='1', isLocked='0', creationDate=2017-04-07 19:12:48.0, lastCollectedDate=2017-04-11 14:42:55.0, addState='NotPending', removeState='NotPending', orphanedDate=null, isOrphaned='N', isDeleted='N', deletionDate=null, accountCollectorName='Active Directory ADC', applicationName='Active Directory', applicationRawName='Active Directory', isShared='y', isService='FALSE', userAccountMappings=[UserAccountMapping{id=47, accountId=14, accountName='Mostafa.Helmy.2', userId=68, isUserDeletedStr='n', adcId=62, createdBy=null, deletedBy=null, comments='null', stateStr='VA', collectedDate=null, creationDate=2017-04-07 19:12:48.0, lastCollectedDate=2017-04-11 14:42:55.0, deletedDate=null, addStateCode=0, addState=null, removeStateCode=0, removeState=null}], derivedFromType='null', derivedPath='null', expirationDate='null', guid='6fbd6a34-d66e-4c62-b9b2-10adeba69788', objectSid='null'}, exception is: {1}
Steps to Reproduce:
- User has two AD accounts.
- These two accounts have access to an AD group.
- The accounts are then disabled in AD and collected.
- When a change request is created to remove the groups from the access tab of the user, note that the “submit Request” button has only 1 change instead of 2.
Comment of the item shows the error:
Cause
Resolution
Related Articles
Access User Access Review not showing indirect entitlements associated with a role for RSA Identity Governance & Lifecycle… 97Number of Views When terminating a user, the associated GoogleApps account is not disabled in RSA Identity Governance & Lifecycle 19Number of Views RSA Identity Governance & Lifecycle fails to start with "Connection is not associated with a managed connection" message 92Number of Views View User Aliases Associated with a RADIUS Profile 8Number of Views RSA Identity Governance and Lifecycle NullPointerException when rules associated with Attribute Synchronization run 161Number of Views
Trending Articles
Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide How to Download OTP Token Seed Files from myRSA RSA Authentication Manager 8.9 Release Notes (January 2026)
Don't see what you're looking for?