Request Could Not Be Handled error in Advanced Search option for Role Reviews when Actions column selected in RSA Governance & Lifecycle
Originally Published: 2024-11-14
Last Modified: 2026-01-22
Article Number
000073033
Applies To
  • SecurID Governance & Lifecycle 7.5.2 P08
Issue

 After running a Role Review, and navigating to the Results tab then pressing the Review Items button. A Request Error window will pop up upon using the Advanced search bar, then selecting Actions to filter the search. This will show a "The request could not be handled" error.

Cause

A legacy bug resulted in the custom state value being null.

Resolution

This issue is resolved in the following version/patch:

  • RSA Governance & Lifecycle 8.0.0 P04

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