RSA Identity Governance & Lifecycle aveksaServer.log repeatedly shows "updateServerAgentUptimeDate: Setting new uptime for server agent 1"
Originally Published: 2018-11-05
Last Modified: 2026-05-13
Article Number
Applies To
RSA Version/Condition: 7.0.1, 7.0.2, 7.1.0 HF01.
Issue
10/24/2018 12:15:44.145 INFO (default task-24) [com.aveksa.afx.server.service.AFXServerAgentServiceProvider] updateServerAgentUptimeDate: Setting new uptime for server agent 1, creating a new record with 2018-10-24 11:15:39.0 - '
prior uptime date: Wed Oct 24 11:13:28 BRST 2018, prior last polled date: Wed Oct 24 11:15:25 BRST 2018, last polled date: 2018-10-24 11:15:39.0, current date: 2018-10-24 11:15:39.0, polling interval 5000Cause
RSA Identity Governance & Lifecycle is attempting to update the uptime, but it cannot because the table is locked, but then tries again after four to five minutes.
The cause has been identified as defect ACM-85871 - AFX goes into "not running" and connectors go into "stopped" state due to locks on t_av_afx_server_agent table
Resolution
Workaround
Make sure that there are no other users using the application.
- Login as the oracle user.
- Issue the following commands.
afx stop acm stop acm stopdb acm startdb acm start afx start
Notes
This issue is also related to article 000036465 - RSA Identity Governance & Lifecycle Access Fulfillment Express (AFX) server is not running in the UI but afx status says AFX is running
Related Articles
Request Could Not Be Handled error in Advanced Search option for Role Reviews when Actions column selected in RSA Governan… Number of Views An error occured while attempting to configure the JVM memory setting for RSA Authentication Manager 8.3 Number of Views Setting New Pin when using RADIUS in a LoadBalancer environment usually fails Number of Views Passwordless Onboarding fails with the RSA ID Plus MFA Agent for Windows on Active Directory-joined or hybrid EntraID-join… Number of Views RADIUS Servers status become "Cannot Determine Status" both Primary and Replica when rollbacking from AM8.4 P14 to P13. Number of Views
Trending Articles
RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide User Application Portal The RSA Identity Governance & Lifecycle AD Collector and AD ADC authentication source fail to establish a TLS 1.2 SSL conn… RSA Authentication Manager 8.1 Quick Setup Fails with "Failed to Attach Replica Instance" How to Replace the Web Server Certificate for the RSA Identity Governance & Lifecycle Web Console
Don't see what you're looking for?
