Root CA certificate is required for activation error when importing a custom certificate signed by a known CA into Operations Console for RSA Authentication Manager 8.x
Originally Published: 2016-03-29
Last Modified: 2026-01-14
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Issue
The root CA certificate is required for activation.
Import the root certificate from your CA and try again
The signed certificate in PKCS#7 format.
Resolution
There are many methods to obtain the root CA certificate and intermediate certificate. Here is one of those ways:
- On a Windows OS, double-click on the signed certificate file. This will bring up the properties of the certificate.
- Click on the certification path. This will list the certificate chain that signed your certificate.
- Double-click on the top-most CA certificate, usually this is the root CA certificate. This should open the properties of the root CA certificate.
- Click on the Details tab on the properties of the root CA certificate.
- Click the Copy to file button. This will bring up the Certificate Export Wizard.
- Click Next.
- Select the export file format. Choose base-64 encoded X.509 (.cer).
- Click Next.
- On the next screen, select to location to save the exported root CA certificate.
- Repeat steps 2-9 for any intermediate CA certificates that need to be exported.
- Log into the operations console, and import the root CA certificate along with any intermediate CA certificates. Before to import the CA certificates in the order it was listed in the certificate chain path (from top-down).
- Finally, import the signed certificate you had received from the CA.
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