SID800-based Token fails with the Error - “Authentication failed because tokencode could not be read from connected token” in RSA Authentication Manager 8.1
Originally Published: 2016-07-04
Article Number
Applies To
Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
RSA Agent: 7.2.1
RSA SecurID SID800 Authenticator (USB token)
RSA Smart Card Middleware 3.6
RSA SecurID Software Token 5.0
Issue
“Authentication failed because tokencode could not be read from connected token”
Cause
Resolution
1] Ensure the RSA Agent 7.2 for Windows is installed. The software can be availed from the Official RSA Website (www.rsa.com)
NOTE: Ensure to install the LAC Agent in Custom Mode by enabling the "Connected Authenticator" feature, as shown below:
2] Ensure the RSA Authentication Client 3.6 is installed. This software is available at the URL below:
https://knowledge.rsasecurity.com/scolcms/sets.aspx?_v=download&product=hardware_token
3] Ensure RSA SecurID Software Token 5.0 for Microsoft Windows is installed with automation. The software can be availed from the official RSA Website (www.rsa.com)
Notes
[a] Insert the SID800 token on the Windows machine.
[b] Launch the RSA Control Center > SecurID Settings > Advanced Tools > Test Authentication
[c] Enter the following data:
User Name = <Appropriate User ID of the SID800 user>
SecurID PIN = <PIN associated with the corresponding SID800 token>
[d] Click "OK"
The authentication should succeed without the error message.
For a PIN-less authentication using SID800, perform the following steps:
[a] Insert the SID800 token on the Windows machine.
[b] Launch the RSA Control Center > SecurID Settings > Advanced Tools > Test Authentication
[c] Enter the following data:
User Name = <Appropriate User ID of the SID800 user>
SecurID PIN = <leave blank>
[d] Click "OK"
The authentication should succeed without the error message.
