Scheduled report job fails to send an email in RSA Authentication Manager 8.2
Originally Published: 2017-10-05
Last Modified: 2026-06-02
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.2
O/S Version: SUSE Enterprise Linux 11
Issue
Nothing is reported in the /opt/rsa/am/server/logs/imsTrace.log log file where the Trace Log is set to 'Verbose' (Security Console > Setup > System Settings > Logging > select Instance Type and click Next button > set Trace Log to Verbose)
Cause
Resolution
To address issue RSA Authentication Manager 8.2 Patch 1 or later allows the use of the .local domain. Apache component updates included in RSA Authentication Manager 8.2 prevent the use of other nonstandard domains, unless you edit the ims.properties file.
To use nonstandard email domains:
- Log on to the appliance with the User ID rsaadmin and the current operating system password:
- On a hardware appliance, log onto the appliance using the SSH client.
- On a virtual appliance, log on to the appliance using an SSH client, the VMware vSphere client, the Hyper-V System Center Virtual Machine Manager Console, or the Hyper-V Manager.
- Change directories: cd /opt/rsa/am/utils/resources
- Make a copy of the ims.properties file to preserve the original file before making a change e.g. cp ims.properties ims.properties.ORIG
- In a text editor, such as the vi editor, open the ims.properties file.
- Add validDomainList entry to the end of the ims.properties file:
e.g. validDomainList=.ca;.local;
NOTE: You can add more than one nonstandard domain. Separate each name with a semicolon.
NOTE: You can add more than one nonstandard domain. Separate each name with a semicolon.
- Save your changes. For example, in the vi editor, type :wq!
- Make a copy of the ims.properties file to preserve the change made e.g. cp ims.properties ims.properties.NEW (in case this new file is needed after applying a software update to the authentication manager instance as applying the software update removed the change)
- Restart Authentication Manager services: /opt/rsa/am/server/rsaserv restart all
- The ims.properties file is not replicated. If you promote a replica instance, you must repeat this procedure, unless you prepare for promotion by repeating these steps on each Authentication Manager instance in your deployment.
Notes
IMPORTANT: An administrator may have to redo the steps provided in this knowledge article on an authentication manager instance where a software update (e.g. Service Pack or Patch) has been applied.
The section entitled "Allow the Use of Nonstandard Email Domains" is also found on page 9 of the RSA Authentication Manager 8.2 Patch 5 Readme.
Related Articles
Configure and Manage Email Notifications Number of Views Email Notifications are not using Default Email Account in RSA Identity Governance and Lifecycle 6.x and 7.0 Number of Views Duplicate a Scheduled Report Job Number of Views In RSA Identity Governance and Lifecycle, the Vaild Reply Answers are not displayed in the Approval Request email. Number of Views Unable to View \pireport HTML Files Across Web Number of Views
Trending Articles
How to Change the Token Lifetime Extension Window in Authentication Manager Using rsautil RSA Authentication Manager 8.9 Patches and Hotfixes Readme RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide Troubleshooting RSA MFA Agent for Microsoft Windows RSA SecurID Software Token for Microsoft Windows shows blank screen when asked to select a device where the token will be …
Don't see what you're looking for?
