Security Object Manager (SOM) client fails to connect to SOM Server
Originally Published: 2015-04-30
Article Number
Applies To
Security Object Manager Server - SOM Server
Issue
2015-04-21 08:01:25,898 [RT BAPT] INFO com.rsa.pso.som.SOMRequest <createxmldoc> - Ping called: requestID =23c47a0c-e5b9-427d-ab77-c890b0e829f9
2015-04-21 08:01:25,898 [RT BAPT] INFO com.rsa.pso.som.SOMConnection <sendSOMRequestHostList> - Connecting to host: som-mah.rsa.net
2015-04-21 08:01:26,163 [RT BAPT] INFO com.rsa.pso.som.SOMConnection <sendSOMRequestHostList> - Retry #1 host som-mah.rsa.net
2015-04-21 08:01:31,233 [RT BAPT] INFO com.rsa.pso.som.SOMConnection <sendSOMRequestHostList> - Retry #2 host som-mah.rsa.net
2015-04-21 08:01:36,303 [RT BAPT] INFO com.rsa.pso.som.SOMConnection <sendSOMRequestHostList> - Retry #3 host som-mah.rsa.net
2015-04-21 08:01:41,373 [RT BAPT] INFO com.rsa.pso.som.SOMConnection <sendSOMRequestHostList> - Connecting to host: som-win.rsa.net
2015-04-21 08:01:41,638 [RT BAPT] INFO com.rsa.pso.som.SOMConnection <sendSOMRequestHostList> - Retry #1 host som-win.rsa.net
2015-04-21 08:01:46,849 [RT BAPT] INFO com.rsa.pso.som.SOMConnection <sendSOMRequestHostList> - Retry #2 host som-win.rsa.net
2015-04-21 08:01:52,059 [RT BAPT] INFO com.rsa.pso.som.SOMConnection <sendSOMRequestHostList> - Retry #3 host som-win.rsa.net
2015-04-21 08:01:57,269 [RT BAPT] ERROR com.rsa.pso.som.TokenClient <ServerPing> - SOM Exception: RequestID = 23c47a0c-e5b9-427d-ab77-c890b0e829f9 -- I/O Error
ost: som-win.rsa.net : Socket closed : Error Code <78106> Error Code: 78106
2015-04-21 08:01:57,269 [RT BAPT] ERROR com.rsa.pso.som.TokenClient <ServerPing> - Unknown Exception happened while processing Ping Request: Error Code <78032>
2015-04-21 08:01:57,269 [RT BAPT] ERROR com.rsa.pso.som.TokenClient <ServerPing> - SOM Exception: Unknown Exception happened while processing Ping Request: Error Code <78032> Error Code: 78032
2015-04-21 08:01:57,269 [RT BAPT] ERROR com.rsa.pso.som.TokenClient <CheckServers> - Check Servers failed: Unknown Exception happened while processing Ping Request: Error Code <78032>
2015-04-21 08:01:57,269 [RT BAPT] ERROR com.rsa.pso.som.TokenClient <Initialize> - SOM Exception: address check failed Error Code: 78101
2015-04-21 08:01:25,898 [RT BAPT] INFO com.rsa.pso.som.SOMConnection <sendSOMRequestHostList> - Connecting to host: som-mah.rsa.net
2015-04-21 08:01:26,163 [RT BAPT] INFO com.rsa.pso.som.SOMConnection <sendSOMRequestHostList> - Retry #1 host som-mah.rsa.net
2015-04-21 08:01:31,233 [RT BAPT] INFO com.rsa.pso.som.SOMConnection <sendSOMRequestHostList> - Retry #2 host som-mah.rsa.net
2015-04-21 08:01:36,303 [RT BAPT] INFO com.rsa.pso.som.SOMConnection <sendSOMRequestHostList> - Retry #3 host som-mah.rsa.net
2015-04-21 08:01:41,373 [RT BAPT] INFO com.rsa.pso.som.SOMConnection <sendSOMRequestHostList> - Connecting to host: som-win.rsa.net
2015-04-21 08:01:41,638 [RT BAPT] INFO com.rsa.pso.som.SOMConnection <sendSOMRequestHostList> - Retry #1 host som-win.rsa.net
2015-04-21 08:01:46,849 [RT BAPT] INFO com.rsa.pso.som.SOMConnection <sendSOMRequestHostList> - Retry #2 host som-win.rsa.net
2015-04-21 08:01:52,059 [RT BAPT] INFO com.rsa.pso.som.SOMConnection <sendSOMRequestHostList> - Retry #3 host som-win.rsa.net
2015-04-21 08:01:57,269 [RT BAPT] ERROR com.rsa.pso.som.TokenClient <ServerPing> - SOM Exception: RequestID = 23c47a0c-e5b9-427d-ab77-c890b0e829f9 -- I/O Error
ost: som-win.rsa.net : Socket closed : Error Code <78106> Error Code: 78106
2015-04-21 08:01:57,269 [RT BAPT] ERROR com.rsa.pso.som.TokenClient <ServerPing> - Unknown Exception happened while processing Ping Request: Error Code <78032>
2015-04-21 08:01:57,269 [RT BAPT] ERROR com.rsa.pso.som.TokenClient <ServerPing> - SOM Exception: Unknown Exception happened while processing Ping Request: Error Code <78032> Error Code: 78032
2015-04-21 08:01:57,269 [RT BAPT] ERROR com.rsa.pso.som.TokenClient <CheckServers> - Check Servers failed: Unknown Exception happened while processing Ping Request: Error Code <78032>
2015-04-21 08:01:57,269 [RT BAPT] ERROR com.rsa.pso.som.TokenClient <Initialize> - SOM Exception: address check failed Error Code: 78101
Server Log:
2015-04-21 08:01:31,201 INFO [com.example.som.mvc.controller.SomController] - XML Message parsing took 1 ms.
2015-04-21 08:01:31,201 INFO [com.example.som.mvc.controller.SomController] - In SomController.doPost with requestId=23c47a0c-e5b9-427d-ab77-c890b0e829f9, sender=MyApp, version=1.0
2015-04-21 08:01:31,201 INFO [com.example.som.mvc.controller.SomPingSubcontrollerImpl] - --> Ping.execute with IP=153.2.50.91,RequestID=23c47a0c-e5b9-427d-ab77-c890b0e829f9,AppID=83709165264081601407727708055956098738,AppName=MyApp
2015-04-21 08:01:31,202 INFO [com.example.som.mvc.controller.SomPingSubcontrollerImpl] - [PCI-LOG]<-- Ping.execute with IP=153.2.50.91,RequestID=23c47a0c-e5b9-427d-ab77-c890b0e829f9,AppID=83709165264081601407727708055956098738,AppName=MyApp,Status=0
2015-04-21 08:01:31,202 INFO [com.example.som.mvc.controller.SomController] - Total Transaction 23c47a0c-e5b9-427d-ab77-c890b0e829f9 Time: 2 ms.
2015-04-21 08:01:31,201 INFO [com.example.som.mvc.controller.SomController] - In SomController.doPost with requestId=23c47a0c-e5b9-427d-ab77-c890b0e829f9, sender=MyApp, version=1.0
2015-04-21 08:01:31,201 INFO [com.example.som.mvc.controller.SomPingSubcontrollerImpl] - --> Ping.execute with IP=153.2.50.91,RequestID=23c47a0c-e5b9-427d-ab77-c890b0e829f9,AppID=83709165264081601407727708055956098738,AppName=MyApp
2015-04-21 08:01:31,202 INFO [com.example.som.mvc.controller.SomPingSubcontrollerImpl] - [PCI-LOG]<-- Ping.execute with IP=153.2.50.91,RequestID=23c47a0c-e5b9-427d-ab77-c890b0e829f9,AppID=83709165264081601407727708055956098738,AppName=MyApp,Status=0
2015-04-21 08:01:31,202 INFO [com.example.som.mvc.controller.SomController] - Total Transaction 23c47a0c-e5b9-427d-ab77-c890b0e829f9 Time: 2 ms.
Cause
Resolution
Related Articles
SOM Web Form Matching Number of Views RSA Token Client (RTS) DLL not rotating its log file Number of Views How to recreate a PKCS#12 and/or to change PKCS#12 password? Number of Views RSA Federated Identity Manager (FIM) services do not start after changing hardware (upgrading RAM etc.) to the machine ru… Number of Views Can a certificate be imported onto SID800 using RSA Smart Card Middleware 3.0 ? Number of Views
Trending Articles
Passwordless Authentication in Windows MFA Agent for Active Directory – Quick Setup Guide RSA Authentication Manager 8.9 Release Notes (January 2026) RSA Authentication Manager Upgrade Process RSA Authentication Manager 8.7 SP2 Setup and Configuration Guide An example of SSO using SAML and ADFS with RSA Identity Management and Governance 6.9.x
Don't see what you're looking for?
