Service is unavailable in replica when opening replica RSA Authentication Manager Self-Service Console

4 years ago

Originally Published: 2015-10-27

Article Number

000042763

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x

Issue

When users try to access a replica's RSA Authentication Manager Self-Service Console, the following error is seen:

Service is unavailable in replica
Please contact your administrator for further assistance

Cause

The replica instance is a read only; therefore, the Self-Service Console is not available, as changes cannot be performed through the replica.

Resolution

Open the Self-Service Console using the primary instance hostname.

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