Services do not start with error "Could not find or load main class com.rsa.installfwrk.serverController.WeblogicServiceWrapper" in RSA Authentication Manager 8.x
Originally Published: 2019-08-02
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Issue
STATUS | wrapper | main | 2019/08/02 20:59:21 | <-- Wrapper Stopped STATUS | wrapper | main | 2019/08/02 21:00:06 | --> Wrapper Started as Daemon STATUS | wrapper | main | 2019/08/02 21:00:07 | Launching a JVM... ERROR | wrapper | main | 2019/08/02 21:00:07 | JVM exited while loading the application. INFO | jvm 1 | main | 2019/08/02 21:00:07 | Error: Could not find or load main class com.rsa.installfwrk.serverController.WeblogicServiceWrapper STATUS | wrapper | main | 2019/08/02 21:00:11 | Launching a JVM... ERROR | wrapper | main | 2019/08/02 21:00:11 | JVM exited while loading the application. INFO | jvm 2 | main | 2019/08/02 21:00:11 | Error: Could not find or load main class com.rsa.installfwrk.serverController.WeblogicServiceWrapper STATUS | wrapper | main | 2019/08/02 21:00:15 | Launching a JVM... ERROR | wrapper | main | 2019/08/02 21:00:15 | JVM exited while loading the application. INFO | jvm 3 | main | 2019/08/02 21:00:15 | Error: Could not find or load main class com.rsa.installfwrk.serverController.WeblogicServiceWrapper STATUS | wrapper | main | 2019/08/02 21:00:20 | Launching a JVM... ERROR | wrapper | main | 2019/08/02 21:00:20 | JVM exited while loading the application. INFO | jvm 4 | main | 2019/08/02 21:00:20 | Error: Could not find or load main class com.rsa.installfwrk.serverController.WeblogicServiceWrapper STATUS | wrapper | main | 2019/08/02 21:00:24 | Launching a JVM... ERROR | wrapper | main | 2019/08/02 21:00:24 | JVM exited while loading the application. INFO | jvm 5 | main | 2019/08/02 21:00:24 | Error: Could not find or load main class com.rsa.installfwrk.serverController.WeblogicServiceWrapper FATAL | wrapper | main | 2019/08/02 21:00:24 | There were 5 failed launches in a row, each lasting less than 300 seconds. Giving up. FATAL | wrapper | main | 2019/08/02 21:00:24 | There may be a configuration problem: please check the logs. STATUS | wrapper | main | 2019/08/02 21:00:24 | <-- Wrapper Stopped
Cause
Resolution
- Copy the missing framework-serverController-<version>.jar file from another Authentication Manager deployment of the same version.
- Launch an SSH client, such as PuTTY.
- Login to the primary Authentication Manager server as rsaadmin and enter the operating system password.
Note that during Quick Setup another user name may have been selected. Use that user name to login.
- Place the framework-serverController-<version>.jar into /opt/rsa/am/config/lib.
- Make sure that the file has the correct owner and permissions:
rsaadmin@am83:/opt/rsa/am/config/lib> ls -l total 16 -rw-r--r-- 1 rsaadmin rsaadmin 9750 Aug 2 19:55 framework-serverController-8.3.0.0.0.jar
- Start the services using the following command
/opt/rsa/am/server/rsaserv restart all
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