RSA Identity Governance and Lifecycle admin error email in email log view error link redirects to main screen instead of admin error page

Originally Published: 2017-03-27

Last Modified: 2023-10-06

Article Number

000063525

Applies To

RSA Product Set: RSA Identity Governance and Lifecycle
RSA Version/Condition: 7.0.1

Issue

When clicking on the View Error link in an admin error email in the Admin > Email > Log. You are re-directed to the home page.

Instead, you should be directed to the admin error page for that specific error:

Cause

The email URL you set up in Admin > Email may be wrong.

Resolution

Under Admin > Email, make sure that the URL in the line URL Prefix is set up correctly.

It needs to have the following parts:

When you modify the URL, please be sure to empty your browser cache to avoid having invalid URLs being used from cache.

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