Software Token for Windwos DeskTop, SWTDT v. 5.0.2 and later “No token storage device was detected" after reboot due to roaming profile
Originally Published: 2018-07-31
Article Number
Applies To
RSA Product/Service Type: Software Token for Windows
RSA Version/Condition: 5.0
Platform: Windows
Platform (Other): null
O/S Version: 10
Product Name: null
Product Description: null
Issue
But after reboot see the following errors *
“No token storage device was detected. Verify that the device is attached and contact your administrator.”
Debug
DEBUG 0x00000f24 Software Token Library - In dpapi_decrypt() -- CryptUnprotectData FAILED with GetLastError: -2146893813
DEBUG 0x00000f24 Software Token Library - A description of the error -2146893813, is: Key not valid for use in specified state.
DEBUG 0x00000f24 Software Token Library - FAILED to decrypt for checksum in getChecksum()
* Set verbose logging in HKEY_LOCAL_MACHINE\SOFTWARE\RSA\SoftwareToken\Library\LogLevel
Resolution
Full details in the readme posted in the notes section of this KB, in summary
1) Unzip the RSASecurIDSoftwareToken5.0.2<PLATFORM>.zip,.
2) find RSASecurIDToken502.zip, and unzip it.
3) Open a command prompt with elevated privileged and cd to the kit
directory. Run, for example, on a 64 bit computer:
msiexec /i RSASecurIDTokenAuto502x64.msi /qn /l*v
install.log SETROAMING=TRUE SETCOPYPROTECTION=FALSE
Notes
The RSA SecurID Software Token 5.0 for Windows hotfix files are:
RSASecurIDSoftwareToken5.0.2x64.zip
RSASecurIDSoftwareToken5.0.2x64.zip.md5.rtf
RSASecurIDSoftwareToken5.0.2x86.zip
RSASecurIDSoftwareToken5.0.2x86.zip.md5.rtf
********************************************************************************
RSA SecurID Software Token 5.0 for Windows Hotfix for
SWTDT-1775 Installation Instructions
********************************************************************************
1) Unzip the RSASecurIDSoftwareToken5.0.2<PLATFORM>.zip, based on the
Windows platform RSA SecurID Software Token 5.0 for Windows is
going to be installed on.
2) In the directory where the kit is unzipped into, find
RSASecurIDToken502.zip, unzip it.
3) Open a command prompt with elevated privileged and cd to the kit
directory. Run, for example, on a 64 bit computer:
msiexec /i RSASecurIDTokenAuto502x64.msi /qn /l*v
install.log SETROAMING=TRUE SETCOPYPROTECTION=FALSE
or
msiexec /i RSASecurIDToken502x64.msi /qn /l*v
install.log SETROAMING=TRUE SETCOPYPROTECTION=FALSE
********************************************************************************
Upgrade from previous versions of RSA SecurID Software Token 5.0 for
Windows to hot fix for SWTDT-1775
********************************************************************************
This hot fix can be installed over previous versions of RSA SecurID
Software Token 5.0 with the default installation command. For example,
on a 64 bit computer, to install the application with automation:
msiexec /i RSASecurIDTokenAuto502x64.msi /qn /l*v install.log
Then use regedit to change the value of the following names of
HKEY_LOCAL_MACHINE\SOFTWARE\RSA\Software Token\Library:
Name New Value
-----------------------------------------------------------------------
CopyProtection 0
DatabasePath ~\AppData\Roaming\RSA\RSA SecurID Software Token Library
Roaming 1
An alternative is to first uninstall RSA SeucrID Software Token 5.0
and then install this hot fix.
In either case, the token will need to be imported again after the
installation.
********************************************************************************
RSA SecurID Software Token 5.0 for Windows Hotfix for
SWTDT-1775 Rollback Instructions
********************************************************************************
No rollback is provided with this hotfix.
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