Software Token for Windwos DeskTop, SWTDT v. 5.0.2 and later “No token storage device was detected" after reboot due to roaming profile
3 years ago
Originally Published: 2018-07-31
Article Number
000044309
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: Software Token for Windows
RSA Version/Condition: 5.0
Platform: Windows
Platform (Other): null
O/S Version: 10
Product Name: null
Product Description: null
Issue
The Windows Software Token application successfully installs, and successfully imports the token, and works on Windows Virtual Desktop VDI with a roaming profile and DatabasePath set to P:\%HOME% to map to user's home directory,
But after reboot see the following errors *

“No token storage device was detected. Verify that the device is attached and contact your administrator.” 
Debug 
DEBUG 0x00000f24 Software Token Library - In dpapi_decrypt() -- CryptUnprotectData FAILED with GetLastError: -2146893813 
DEBUG 0x00000f24 Software Token Library - A description of the error -2146893813, is: Key not valid for use in specified state. 
DEBUG 0x00000f24 Software Token Library - FAILED to decrypt for checksum in getChecksum() 

* Set verbose logging in HKEY_LOCAL_MACHINE\SOFTWARE\RSA\SoftwareToken\Library\LogLevel 

 
Resolution
Download the latest version of software token for Window desktop application, one that contains the hot fix  SWTDT-1775 and install or update with the new SETROAMING=TRUE  switch, as well as the SETCOPYPROTECTION=FALSE  switch

Full details in the readme posted in the notes section of this KB, in summary
1) Unzip the RSASecurIDSoftwareToken5.0.2<PLATFORM>.zip,.
2) find   RSASecurIDToken502.zip,     and unzip it.
3) Open a command prompt with elevated privileged and cd to the kit
   directory. Run, for example, on a 64 bit computer:
     msiexec /i RSASecurIDTokenAuto502x64.msi /qn /l*v
     install.log SETROAMING=TRUE SETCOPYPROTECTION=FALSE
 
Notes
====SWTDT-1775_readme.txt====
The RSA SecurID Software Token 5.0 for Windows hotfix files are:

   RSASecurIDSoftwareToken5.0.2x64.zip
   RSASecurIDSoftwareToken5.0.2x64.zip.md5.rtf

   RSASecurIDSoftwareToken5.0.2x86.zip
   RSASecurIDSoftwareToken5.0.2x86.zip.md5.rtf

********************************************************************************
RSA SecurID Software Token 5.0 for Windows Hotfix for
SWTDT-1775 Installation Instructions
********************************************************************************

1) Unzip the RSASecurIDSoftwareToken5.0.2<PLATFORM>.zip, based on the
   Windows platform RSA SecurID Software Token 5.0 for Windows is
   going to be installed on.

2) In the directory where the kit is unzipped into, find
   RSASecurIDToken502.zip, unzip it.

3) Open a command prompt with elevated privileged and cd to the kit
   directory. Run, for example, on a 64 bit computer:

     msiexec /i RSASecurIDTokenAuto502x64.msi /qn /l*v
     install.log SETROAMING=TRUE SETCOPYPROTECTION=FALSE

   or

     msiexec /i RSASecurIDToken502x64.msi /qn /l*v
     install.log SETROAMING=TRUE SETCOPYPROTECTION=FALSE

********************************************************************************
Upgrade from previous versions of RSA SecurID Software Token 5.0 for
Windows to hot fix for SWTDT-1775
********************************************************************************

This hot fix can be installed over previous versions of RSA SecurID
Software Token 5.0 with the default installation command. For example,
on a 64 bit computer, to install the application with automation:

     msiexec /i RSASecurIDTokenAuto502x64.msi /qn /l*v install.log

Then use regedit to change the value of the following names of
HKEY_LOCAL_MACHINE\SOFTWARE\RSA\Software Token\Library:

 Name           New Value
-----------------------------------------------------------------------
CopyProtection 0
DatabasePath   ~\AppData\Roaming\RSA\RSA SecurID Software Token Library
Roaming        1

An alternative is to first uninstall RSA SeucrID Software Token 5.0
and then install this hot fix.

In either case, the token will need to be imported again after the
installation.
********************************************************************************
RSA SecurID Software Token 5.0 for Windows Hotfix for
SWTDT-1775 Rollback Instructions
********************************************************************************
No rollback is provided with this hotfix.

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