Software Token for Windwos DeskTop, SWTDT v. 5.0.2 and later “No token storage device was detected" after reboot due to roaming profile
Originally Published: 2018-07-31
Last Modified: 2023-10-06
Article Number
Applies To
RSA Product/Service Type: Software Token for Windows
RSA Version/Condition: 5.0
Platform: Windows
Platform (Other): null
O/S Version: 10
Product Name: null
Product Description: null
Issue
But after reboot see the following errors *
“No token storage device was detected. Verify that the device is attached and contact your administrator.”
Debug
DEBUG 0x00000f24 Software Token Library - In dpapi_decrypt() -- CryptUnprotectData FAILED with GetLastError: -2146893813
DEBUG 0x00000f24 Software Token Library - A description of the error -2146893813, is: Key not valid for use in specified state.
DEBUG 0x00000f24 Software Token Library - FAILED to decrypt for checksum in getChecksum()
* Set verbose logging in HKEY_LOCAL_MACHINE\SOFTWARE\RSA\SoftwareToken\Library\LogLevel
Resolution
Full details in the readme posted in the notes section of this KB, in summary
1) Unzip the RSASecurIDSoftwareToken5.0.2<PLATFORM>.zip,.
2) find RSASecurIDToken502.zip, and unzip it.
3) Open a command prompt with elevated privileged and cd to the kit
directory. Run, for example, on a 64 bit computer:
msiexec /i RSASecurIDTokenAuto502x64.msi /qn /l*v
install.log SETROAMING=TRUE SETCOPYPROTECTION=FALSE
Notes
The RSA SecurID Software Token 5.0 for Windows hotfix files are:
RSASecurIDSoftwareToken5.0.2x64.zip
RSASecurIDSoftwareToken5.0.2x64.zip.md5.rtf
RSASecurIDSoftwareToken5.0.2x86.zip
RSASecurIDSoftwareToken5.0.2x86.zip.md5.rtf
********************************************************************************
RSA SecurID Software Token 5.0 for Windows Hotfix for
SWTDT-1775 Installation Instructions
********************************************************************************
1) Unzip the RSASecurIDSoftwareToken5.0.2<PLATFORM>.zip, based on the
Windows platform RSA SecurID Software Token 5.0 for Windows is
going to be installed on.
2) In the directory where the kit is unzipped into, find
RSASecurIDToken502.zip, unzip it.
3) Open a command prompt with elevated privileged and cd to the kit
directory. Run, for example, on a 64 bit computer:
msiexec /i RSASecurIDTokenAuto502x64.msi /qn /l*v
install.log SETROAMING=TRUE SETCOPYPROTECTION=FALSE
or
msiexec /i RSASecurIDToken502x64.msi /qn /l*v
install.log SETROAMING=TRUE SETCOPYPROTECTION=FALSE
********************************************************************************
Upgrade from previous versions of RSA SecurID Software Token 5.0 for
Windows to hot fix for SWTDT-1775
********************************************************************************
This hot fix can be installed over previous versions of RSA SecurID
Software Token 5.0 with the default installation command. For example,
on a 64 bit computer, to install the application with automation:
msiexec /i RSASecurIDTokenAuto502x64.msi /qn /l*v install.log
Then use regedit to change the value of the following names of
HKEY_LOCAL_MACHINE\SOFTWARE\RSA\Software Token\Library:
Name New Value
-----------------------------------------------------------------------
CopyProtection 0
DatabasePath ~\AppData\Roaming\RSA\RSA SecurID Software Token Library
Roaming 1
An alternative is to first uninstall RSA SeucrID Software Token 5.0
and then install this hot fix.
In either case, the token will need to be imported again after the
installation.
********************************************************************************
RSA SecurID Software Token 5.0 for Windows Hotfix for
SWTDT-1775 Rollback Instructions
********************************************************************************
No rollback is provided with this hotfix.
Related Articles
RSA Identity Governance and Lifecycle Access Fulfillment Express (AFX) Server fails to start with error: An issue with han… Number of Views enVision: SFTP to winsshd prompts for a password Number of Views RSA SecurID Software Token 5.0.2 for Windows Desktop displays message after reboot due to roaming profile: No token stor… Number of Views How to configure a load balancer for RSA Identity Routers and the IDR SSO Portal Number of Views RESTful Web Service AFX Connector fails when sending a DELETE request in RSA Identity Governance & Lifecycle Number of Views
Trending Articles
How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device Reporting on RSA Authentication Manager 8.x users with On-Demand Token, a fixed passcode or a hardware/software token assi… How to Download OTP Token Seed Files from myRSA Anomalix idGenius - SAML Relying Party Configuration - RSA Ready Implementation Guide RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide
Don't see what you're looking for?
