Trellix configuration with MFA agent
Last Modified: 2025-02-05
Article Number
Issue
MFA is not prompting Passcode when Trellix is installed on Windows Machine.
Cause
Policy configuration is not applied on Trellix EPO.
Resolution
1- Make sure the setup and configuration guide is followed & ran the installation using the below steps:
- Navigate to the directory that contains the RSA MFA Agent for Microsoft Windows x64.msi or RSA MFA
Agent for Microsoft Windows x86.msi package file (or a renamed MFA Agent MSI file). Otherwise, you
must provide the full pathname to the package file on the command line. - Type a case-sensitive command similar to the following, depending on the name of your MSI package:
msiexec /i “RSA MFA Agent for Microsoft Windows x64.msi" INSTALLMDE=TRUE
2- Check Registry Keys in the below paths.
- HKLM\\SOFTWARE\Trellix Drive Encryption\\IntegratedCredentialProviders\bbfc6cf6-6fb24912-b8e0-c47844d1003d
- HKLM\\SOFTWARE\McAfee Endpoint Encryption\\IntegratedCredentialProviders\bbfc6cf6-6fb2-4912-b8e0-c47844d1003d
They should include the following entries as the below screenshot.
3- Third-party credential providers must be enabled as shown below. These two policies must be configured, for agent to work with Trellix McAfee encryption software.
4- Force update the policy on the affected machines
5- Reboot the Machine & test again the MFA should work successfully.
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