Unable to install RSA Authentication Manager 8.6 Patch 1 Web Tier on Oracle Linux
Originally Published: 2022-01-13
Last Modified: 2022-06-20
Article Number
000042897
Applies To
RSA Product Set: RSA SecurID
RSA Product/Service Type: Authentication Manager Web Tier
RSA Version/Condition: 8.6.0
Platform: Oracle Linux
O/S Version: 7.9

 
Issue

Installation command:

./install_webtier.sh (The installation cncratludatuinw,

This is the exact error:

**

**ERROR: The system prerequisites are not met.

**

The detected version is not supported.

This is the output in the log file.

@@@2022-01-07 12:39:26,966, [main], (SeedGenerator.java:395), trace.com.rsa.ims.security.crypto.impl.JsafeJceUtil, INFO, abcwbt02.us.mycompany.com,,,,New Provider JsafeJCE registered

@@@2022-01-07 12:39:26,969, [main], (SeedGenerator.java:419), trace.com.rsa.ims.security.crypto.impl.JsafeJceUtil, INFO, abcwbt02.us.mycompany.com,,,,Removing JsafeJCE

@@@2022-01-07 12:39:26,970, [main], (SeedGenerator.java:423), trace.com.rsa.ims.security.crypto.impl.JsafeJceUtil, INFO, abcwbt02.us.myompany.com,,,,JsafeJCE has been added at position 1

@@@2022-01-07 12:39:30,517, [main], (PlatformCheck.java:47), com.rsa.installer.prereqs.PlatformCheck, INFO, Platform check: GNU/Linux Oracle Linux Server 7.9 Plus (unknown) build 3.10.0-1160.36.2.el7.x86_64. Name=LINUX. DataModel=64

@@@2022-01-07 12:39:30,517, [main], (PlatformCheck.java:85), com.rsa.installer.prereqs.PlatformCheck, INFO, description : GNU/Linux Oracle Linux Server 7.9 Plus (unknown) build 3.10.0-1160.36.2.el7.x86_64. manufacturer :GNU/Linux

@@@2022-01-07 12:39:30,519, [main], (PlatformCheck.java:96), com.rsa.installer.prereqs.PlatformCheck, ERROR, The detected Linux version is not supported.

Cause
Oracle Linux is not a supported platform. Platform check was not enforced in previous versions.
Since platform check is enforced in AM 8.6 patch 1, the installation of the web tier fails.
Resolution
This is documented in the defect AM-45070 and resolved in the new am-web tier-8.6.0.1.1 kit.
Oracle Linux is supported for installing the web tier from this version onwards.

Please download the web tier kit from the below link:
https://sftp.rsa.com/human.aspx?Username=support&password=Password1&arg12=downloaddirect&transaction=signon&quiet=true&arg01=831022614


 
Notes
Please download a web tier kit from the below link:
https://sftp.rsa.com/human.aspx?Username=support&password=Password1&arg12=downloaddirect&transaction=signon&quiet=true&arg01=831022614

 

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