Unable to install RSA Authentication Manager Web Tier on Microsoft Windows Server
Originally Published: 2019-06-10
Article Number
Applies To
RSA Product/Service Type: Authentication Manager Web Tier
RSA Version/Condition: 8.4.0
Platform: Windows
Issue
75563 2019-06-10 03:30:07,657 INFO: ==========copyWlsFiles DONE===========
[java] The directory path "C:\Users\_Admini$!$!\AppData\Local\Temp\2\OraInstall2019-06-10_03-33-04AM" contains invalid characters.
[java] Unable to locate or create a temporary directory for the Oracle Universal Installer.
Exception in thread "main" : Java returned: 1
at org.apache.tools.ant.taskdefs.Java.execute(Java.java:111)
at org.apache.tools.ant.UnknownElement.execute(UnknownElement.java:291)
at org.apache.tools.ant.dispatch.DispatchUtils.execute(DispatchUtils.java:106)
at WeblogicSoftware.Weblogic_Installer(WeblogicSoftware.groovy:313)
at WeblogicSoftware$Weblogic_Installer$2.callCurrent(Unknown Source)
at WeblogicSoftware.install(WeblogicSoftware.groovy:53)
at WeblogicSoftware$install$0.call(Unknown Source)
at WebtierBootstrapper.installWeblogicSoftware(WebtierBootstrapper.groovy:44)
at WebtierBootstrapper.installAll(WebtierBootstrapper.groovy:37)
at com.rsa.plugins.install.GroovyInstallEngine.invokeScript(GroovyInstallEngine.groovy:68)
at com.rsa.plugins.install.GroovyInstallEngine$_runTask_closure2.doCall(GroovyInstallEngine.groovy:57)
at com.rsa.plugins.install.GroovyInstallEngine.runTask(GroovyInstallEngine.groovy:56)
at com.rsa.plugins.install.GroovyInstallEngine$_runTasks_closure3.doCall(GroovyInstallEngine.groovy:106)
at com.rsa.plugins.install.GroovyInstallEngine.runTasks(GroovyInstallEngine.groovy:105)
at com.rsa.plugins.install.GroovyInstallEngine$runTasks.call(Unknown Source)
at com.rsa.plugins.install.CommandLineInstallEngine.main(CommandLineInstallEngine.groovy:40)
Configuration step WebtierBootstrapper:installAll [FAILED]
[java] The directory path "C:\Users\_Admini$!$!\AppData\Local\Temp\2\OraInstall2019-06-10_03-33-04AM" contains invalid characters.
[java] Unable to locate or create a temporary directory for the Oracle Universal Installer.
Exception in thread "main" : Java returned: 1
at org.apache.tools.ant.taskdefs.Java.execute(Java.java:111)
at org.apache.tools.ant.UnknownElement.execute(UnknownElement.java:291)
at org.apache.tools.ant.dispatch.DispatchUtils.execute(DispatchUtils.java:106)
at WeblogicSoftware.Weblogic_Installer(WeblogicSoftware.groovy:313)
at WeblogicSoftware$Weblogic_Installer$2.callCurrent(Unknown Source)
at WeblogicSoftware.install(WeblogicSoftware.groovy:53)
at WeblogicSoftware$install$0.call(Unknown Source)
at WebtierBootstrapper.installWeblogicSoftware(WebtierBootstrapper.groovy:44)
at WebtierBootstrapper.installAll(WebtierBootstrapper.groovy:37)
at com.rsa.plugins.install.GroovyInstallEngine.invokeScript(GroovyInstallEngine.groovy:68)
at com.rsa.plugins.install.GroovyInstallEngine$_runTask_closure2.doCall(GroovyInstallEngine.groovy:57)
at com.rsa.plugins.install.GroovyInstallEngine.runTask(GroovyInstallEngine.groovy:56)
at com.rsa.plugins.install.GroovyInstallEngine$_runTasks_closure3.doCall(GroovyInstallEngine.groovy:106)
at com.rsa.plugins.install.GroovyInstallEngine.runTasks(GroovyInstallEngine.groovy:105)
at com.rsa.plugins.install.GroovyInstallEngine$runTasks.call(Unknown Source)
at com.rsa.plugins.install.CommandLineInstallEngine.main(CommandLineInstallEngine.groovy:40)
Configuration step WebtierBootstrapper:installAll [FAILED]
Cause
[java] The directory path "C:\Users\_Admini$!$!\AppData\Local\Temp\2\OraInstall2019-06-10_03-33-04AM" contains invalid characters.
Resolution
- Uninstall the agent, referencing knowledge article 000031079 - "Online, Reinstall Required" message on web tier even after reinstalling with the new RSA Authentication Manager 8.x web tier SP1 patch 2 package
- Change the admin account to one that does not contain special character(s).
- Reinstall the web tier as admin or as different user account and type in the user that does not contain special character(s).
Related Articles
RSA Authentication Manager 8.1 Service Pack 1 Patch 2 Web Tier fails to install Number of Views Webtier failed to install on Windows Server Number of Views Troubleshooting Web Tier deployments on Red Hat Enterprise Linux for RSA Authentication Manager 8.1 Number of Views AM8 web tier shows as offline but Web tier services are running Number of Views Installing rsaservmgr scripts [exec] error reading information on service rsaservmgr error when installing RSA Web Tier o… Number of Views
Trending Articles
Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory RSA Authentication Manager 8.9 Release Notes (January 2026) Artifacts to gather in RSA Identity Governance & Lifecycle RSA Governance & Lifecycle 8.0.0 Administrators Guide RSA Governance & Lifecycle 8.0.0 Installation Guide
Don't see what you're looking for?
